Ansam Al-Basha

• Provided strategic leadership and guidance to cross-functional teams to improve operational efficiency and workflow • Evaluated the performance of the project team and provided constructive feedback to improve efficiency and compliance with standards • Oversaw the budgeting, reporting, and auditing of laboratory equipment and supplies procurement projects • Ensures all project documentation, including workflows and standard operating procedures, are properly maintained and accessible • Collaborated with directors to align project priorities with the organization's mission to deliver reliable, high-quality medical laboratory services • Monitored departmental operations and employee rotations to identify challenges and implement effective solutions. • Balanced daily operational needs with project management responsibilities to optimize the overall center’s performance

• Maintained HR procedures compliant with Jordanian labor law, updated job requirements/descriptions, and managed employee scheduling, records, and payroll processing • Implemented effective performance management systems, including designing appraisals, and assisted staff in resolving HR-related issues • Coordinated management of financial transactions such as terminations, promotions, and allowances, and consulted legal counsel to ensure policy alignment • Supported managers with daily administrative tasks, including scheduling, travel arrangements, and preparing correspondence • Monitored office supply inventory, made procurement decisions within budget, and streamlined administrative procedures and systems • Created spreadsheets, and presentations, and provided statistical/budget reports to facilitate data-driven decision-making • Arranged for yearly events and internal activities to foster employee engagement and morale • Demonstrated adaptability in balancing HR and administrative responsibilities to optimize organizational efficiency

• Provided administrative support to the partners and attorneys, including scheduling appointments, managing calendars, and arranging travel logistics • Handled all incoming and outgoing correspondence, including drafting letters, memos, and other legal documents as needed • Maintained electronic and physical filing systems to ensure efficient document organization and retrieval • Coordinated office supply orders and inventory management to support daily operations • Welcomed and directed visitors, clients, and other guests to the appropriate attorneys or meeting spaces • Acted as the primary point of contact for phone inquiries, directing calls to the relevant team members • Demonstrated a high level of discretion and confidentiality when handling sensitive legal and client information