anongchanok kongtiab

* Oversee and execute strategic plan to reach sales target and expand client base * Provide coaching and training to ensure that the sales and success team has accurate and strong product knowledge * Explain the value proposition effectively through meetings and through proposals * Build and maintain great relationship with client(individual level and corporate level) * Develop workflow for Sales and Success team to increase productivity and monitor service quality to meet expectation * Deal with enhancement requests and serious complaints * Coordinate with other departments to provide the best suggestions and solutions to client

* Supervise a team of 10 mixed nationality advisors (Thai, Chinese, Malaysian, Taiwanese, Brazilian * and Hong Kong) * Monitor team productivity on phone, email and chat * Coordinate with the training manager in term of identifying training needed * Set up schedule for the team. Monitor to make sure there is enough * cover throughout the operation * Being on floor to provide an advice and coach advisers to have better * performance. * Deal with the difficult customer and complaint email. * Assist customers on their reservation (Accommodation quotation, New * booking, Modification and Cancellation)

* Managed Bangkok Call Center Team 15-20 mixed nationality advisors and communicate with UK Call Center Team to ensure that all tasks are done and complaint is followed up * Coordinated with other departments in APAC and UK to ensure that the operation runs smoothly * Monitored SLA of calls and emails to be within agree thresholds * Managed team member to reach a monthly sale & service target * Ran a daily report and hold Sales & Service training * Reviewed team members ’PDU every 6 months

*  -Maintain and enhance client relationship. This is inclusive customer support, ticket management, training and localization issues. *  -Ensuring all required client expectations are met. *  -Remote management of clients from offices *  -Frequent calls with multiple touch points within every account to service the account in a holistic manner *  -Conducting ongoing usage analysis to gauge product stickiness and effectiveness *  -Gathering data and handle analytics (or supervise those who do) and make recommendations based on those results. *  -Leveraging market data to develop the current business relationship *  -Conducting periodic audits and collect positive feedback for marketing purposes *  -Ensuring consistent global experience and implement appropriate localization/translation strategies.