AnnMarie Esparza

Oversee programmer/analysts, system analysts and business analysts in support and enhancement of core banking applications. Provide technical direction and strategic systems planning for the core applications. Manage Fidelity technical systems analysis and programming efforts and ensure successful implementation of application enhancements, conversions, and system installations. Analyze complex business problems with end-users and management to develop design enhancements for core banking system(s).

Oversaw management and delivery of daily IT support, small requests/system enhancements, customer setups, product setups and key projects for Treasury Services and International Banking. Created and implemented strategies to improve efficiency of unit reducing turnaround time on system-based customer setups by 2 days per setup. Improved communications between line of business and IT support on status of requests and projects by facilitating status and prioritization meetings.

 Oversaw the management and delivery of (20 ) key projects for Commercial Banking division – Implementation of hardware and software for remote corporate capture product; Integration of middleware for International Banking; Implementation of hardware and software for enterprise-wide imaging and workflow platform; Integration of outsourced regional lockboxes to deposit system and reporting systems; Upgrade of wire transfer hardware and software; Replacement of collection and recovery system; Implementation of call center hardware and software; and acquisition/conversion of additional banking unit. Assisted in developing business cases for new technology initiatives. Planned and prioritized resources to execute approved projects. Managed and improved quality of production operations and internal business processes that reduced system downtime and improved response time to system outages for approximately 30 applications.

Analyzed, designed and tested new applications and enhancements to existing systems – including web-based workflow for loan approvals; web-based tracking of loan packages; web-based wire request forms. Planned and implemented new applications and enhancements to existing systems - including Y2K assessments, and image-based remittance processing applications. Designed and documented new business processes resulting from integration of technology. Trained users on new technology and business processes.