ann keefe

customer service focus

About

An exceptional relationship builder. Highly effective communicator, problem solver and decision maker. Recognized as a mentor, trainer, and team-builder. Significant success in documenting processes, attention to the details, identifying problems and delivering solutions. Experience managing customer tracking systems. Ability to resolve escalated issues and develop relationships with customers while promoting core mission and values.

Country

united states

City

anoka

Industry

insurance

Skill

management, program management, managed care, healthcare, exceptional relationship builder, customer service focus, experienced in minnesota health programs, strong ability to resolve escalated issues, customer service

Experience

customer service focus

your company

2017-4 - Present · 9 yrs 6 mos

Seeking new opportunities where I can utilize my exceptional relationship building and customer service focus

county relationship manager

medica

2016-1 - 2017-1 · 1 yr 1 mo

* Identified, maintained and expanded Medica’s relationships with counties. * Represented the full range of Medica Government products to include Minnesota Senior Healthcare Options (MSHO), MSC+ and Special Needs Basic Care (SNBC), Medicaid and MN Care. * Managed 49 counties with 41 active relationships in western/central MN from Canada to Iowa. * Participated in county and community initiatives, regional work groups, health fairs and * community events. * Developed department training manual and communication tracking templates. * Shared program updates, county specific data reports, provided training.

health unit coordinator, trained medication aide, medical records

st therese care center

1978-1 - 1998-1 · 20 yrs 1 mo

* Coordinated a variety of clerical and supportive duties on the nursing station. * Coordinated services rendered by Laboratory, Physical Therapy, Activities, Volunteers, Food Service, Social Service, and related departments. * Maintained the physical records of all residents. * Familiar with requirements set by the Minnesota Department of Health. * Served as employee relation’s president and served on the Labor Management Team.

manager, products and partnership operations

medica

2003-9 - 2015-12 · 12 yrs 4 mos

* Managed the administrative operations of State Public Programs Senior and disability products. * Managed a team of employees in operations, referrals, member enrollment, and claims resolution. * Worked with legal to develop and maintain contracts with delegates. * Developed relationships with county, clinic care system and agencies who provide care coordination to Medica members. * Managed delegates meetings to include agenda creation, report distribution, issue resolution. * Worked with providers and internal resources to resolve issues. * Participated in development of provider training's. * Created, implemented, and trained on operational policies regarding care coordination products.

Education

inver hills community college

Attended several schools taking various classes to help me in my work field. My experience is all work related, working my way up in the 2 companies I have worked for. North Hennepin Community College Ramsey Community College Hennepin Technical College

north hennepin community college

healthcare

1980-1 - 1982-1 · 2 yrs 1 mo

North Hennepin Community College Ramsey Community College Hennepin Technical College Innver Hills Community College * Completed various general coursework Activities and Societies: Completed various general coursework