Annie Jonsson

Customer Service Sales Representative @ Waste Connections of Canada

About

I’m a dedicated Customer Service Representative with over a decade of experience. My background combines strong communication skills, creative problem-solving, and a passion for building lasting customer relationships. At Waste Connections, I bring a service-first mindset rooted in safety, integrity, and environmental responsibility. Whether resolving issues or helping customers navigate their waste and recycling needs, I strive to deliver efficient, respectful, and "one call solution" support every day.

Country

Canada

City

Calgary

Industry

Environmental Services

Skill

Working Effectively, Data Entry, High Level Of Accuracy, Skilled Multi-tasker, Organization Skills, Workload Prioritization, Creative Problem Solving, InDesign, Photoshop, Illustrator, Social Media, Marketing, PowerPoint, Keynote, Microsoft Word, Microsoft Outlook, Microsoft Excel, Lightroom, Teamwork, Time Management

Experience

Customer Service Sales Representative

Waste Connections of Canada

2024-10 - Present · 1 yr 11 mos

Calgary, Alberta, Canada

Sales Coordinator

Waste Connections of Canada

2023-6 - 2024-10 · 1 yr 5 mos

Customer Care Associate

Moe's Home Collection

2017-10 - 2023-6 · 5 yrs 9 mos

Vancouver, Canada Area

Marketing and Graphic Designer / Sales Mechandising

Ragnar Jewellers

2016-10 - 2017-2 · 5 mos

Vancouver, Canada Area

Responsible for the marketing. Design brochures, posters, newspaper and email ads/newsletter etc. Manage website. Sell jewellery.

Brand Associate

Old Navy

2014-10 - 2016-10 · 2 yrs 1 mo

Vancouver Canada

Worked as a team member and help others to meet shipment goals within set time frame Reported shipment issues to supervisor immediately Sales and customer service

Customer Service Representative

IKEA

2011-5 - 2014-9 · 3 yrs 5 mos

Jönköping, Sverige

Processed payments at the cash register Sales and customer service Greeted, advised and assisted customers

Customer Editor

Ikano Bank

2012-3 - 2012-4 · 2 mos

Stockholm, Sverige

Customer editor for their first issue.

Education

Jönköping University

Media and Communication science (PR and Marketing)

2010 - 2014 · 4 yrs

University of Windsor

Communication and Media Studies

2013 - 2013

Exchange student at Windsor University in Ontario, Canada. I took courses such as Advertising Management, Internet Marketing, Media Literacy, Media Aesthetic and Speech Communication