anne gallagher

Participated in the integration of newly acquired credit card portfolios into the payment processing operation. Analyzed customer inquiry process, identified problems, and made recommendations to senior management. Trained interdepartmental staff in modification of newly created workflows which resulted in a 20% decrease in client inquires.

Assisted in the development of business requirements and design specifications to implement appropriate test case and test script requirements. Served as business area point of contact for issues during project development, testing, and implementation. Communicated issue resolutions with business areas, provided training as needed. Collaborated with business analysts and project leaders in delivery of releases. Provided mentoring to less experienced project analysts.

Managed the trusts and estates administration process for realized gifts, including review and interpretation of wills, trusts, accounting reports, and other estate documents. Served as the primary liaison for the Office of Planned Giving to the Office of General Counsel and Finance Office. Administered the planned gift acceptance process for new bequest intentions and life income gifts, including documenting and recording new gifts, and oversaw our legacy society. Maintained the University's relationship with our fiduciary partner who administers our life income gifts, ensuring regular and timely communications with benefactors, oversight of income payments, and annual state filings.

Develop and lead the The College's comprehensive annual giving program including strategies to increase alumni participation, generating unrestricted philanthropic revenue for The College, and growing membership in the President's Circle. Serve as an integral member of the Advancement and Alumni Relations team charged with creating a culture of philanthropy at The College.

Provided process analysis and requirements specification support across business units. Assisted in the translation of business requirements into design specifications and appropriate test case and test script development. Acted as liaison with Application Developers, Infrastructure Developers and the Support Organization to ensure effective transition and understanding of requirements.

Responsibilities included business development, office management, and legal administration of the firm. Collaborated with the firm's attorneys to ensure our client's estate planning needs were carried out with personal attention, responsiveness, and attention to detail. Maintained the seamless flow of information between attorneys and clients. Conducted legacy interviews with estate planning clients.

Provided clients with industry knowledge and expertise in the buying and selling of properties. Educated customers on pricing strategy and analysis. Developed and carried out marketing plans based on evolving markets. Demonstrated superior customer service through exceptional negotiation skills and follow through.

Activities and Societies: Marching Band Color Guard