Anna Kielman

- Partnered with restaurant owners to drive online sales growth through SEO strategy, digital marketing campaigns, and business optimization initiatives. -Specialized in customer retention, successfully saving approximately 60% of at-risk accounts by identifying growth opportunities and delivering strategic solutions. -Resolved complex website, DNS, and platform integration issues, including Toast, Clover, and Otter, to improve operational efficiency and customer experience. -Supported team growth by mentoring new Customer Success team members while collaborating cross-functionally with other teams to enhance customer outcomes.

We are a small communications Agency that specializes in partnering with family businesses on everything from Websites, Social Media, CRM Management, Photography and much, much more. -Built and implemented billing and client management systems to streamline operations. -Designed and managed website development, branding, and CRM integrations for clients. -Led client interactions, sales processes, and business development efforts to drive revenue. -Oversee day-to-day operations, ensuring efficiency and customer satisfaction.

-Partner with Client Success Team on growth with additional volume and services lines. -Outreach to existing clients on new services lines -Provide Demos and Training to existing clients -Utilize technology resources such as Salesforce, ZoomInfo, ZoomInfo Engage, Power BI, Chorus.ai

Smith.ai has professional and skilled agents back by AI to provide you with a total customer engagement platform to scale your business. -Effectively managed a pipeline of inbound and outbound leads to identify and develop relationships with potential buyers. -Communicate with prospects and customers through several channels including email, phone calls, and Zoom meetings. -Guide Clients through Onboarding and first months of service Utilize technology resources such as Salesforce, Outreach.io, Zoom, and Loom

- Managed 3.6 million pounds of business annually by calling on multiple distributor partners and their respective foodservice customers. -Worked with over 150 sales representatives to lead specialized trainings, develop consultative selling strategies, and implement sales, marketing and merchandising goals for new product launches in high growth segments. - Efficiently managed accounts receivable to maintain suspense levels of below 3%. - Utilized technology resources such as Salesforce, Microsoft Office Suite, and Blacksmith applications.

- Managed 2.2 million pounds of business annually by calling on multiple distributor partners and their respective foodservice customers. - Efficiently managed accounts receivable to maintain suspense levels of below 3%. - Utilized technology resources such as Salesforce, Microsoft Office Suite, and Blacksmith applications.

- Completed rigorous 6 month ASPIRE training to review industry and product line, which includes over 300 individual SKUs.

Working directly with the Assistant Vice President for Dining and Retail Services throughout the course of the year. Experiencing each department on campus as well as assisting in department decisions. My major project for the internship will be conducting the NACUFS National Student Survey to the student body. Other things that I am working on are updating SDS sheets, Preparing special events, and creating a social media plan for the Wartburg Store.

Manage operations in the school cafeteria. Organize the meals and work schedules of other students.