Anna Valle, MBA

• Revamped the company handbooks ensuring compliance across federal, state and global standards. • Strategic roadmap development for systematic and HR process optimization, ensuring cross collaboration with all departments and leadership. • Internal training and development programs for all employee levels, fully automating learning content after presentation. Some examples: onboarding, leadership development, sales enhancements, talent acquisition for hiring managers and utilizing internal tools.

Executed HR initiatives that improve processes, enhance employee experience, and drive operational efficiency. Coordinated cross-functional projects, ensuring compliance, and optimizing HR programs. • Supported HR projects related to process improvement, system implementation, and policy updates. • Collaborated with stakeholders to streamline HR workflows, ensuring efficiency and compliance. • Analyzed HR data to provide insights and recommendations for strategic decision-making.

Designed and implemented a strategic total rewards framework that enhanced employees’ understanding of compensation structures and benefits offerings across international teams. • Facilitated targeted training sessions for HR partners and department heads on utilizing total rewards platforms, aligning compliance with utilization and policy awareness.

Managed global employee life cycles, ensuring the seamless execution of HR operations across multiple regions. Developed and executed comprehensive total rewards strategies to drive employee engagement, align with business objectives, and enhance the organization's competitive edge in talent retention. • Led organizational projects, such as global HR process improvements, employee experience initiatives, HRIS system migrations and more. • Collaborated with leadership to evaluate and improve HR workflows, enhancing efficiency, reducing errors, and improving employee experience. • Facilitated training to align HR and leadership on rewards frameworks. • Designed a tiered service delivery model for HR support to ensure consistent employee experience across time zones. • Implemented real-time HR data dashboards to improve visibility for executives and department leaders. • Created a global SOP library with visual process maps, improving knowledge transfer and on-boarding for new HR hires. • Partnered with Finance to align rewards programs with budget forecasting, improving fiscal accuracy by 20%.

Spearheaded cross-functional programs and projects to optimize talent acquisition processes, improve operational workflows, and enhance organizational efficiency within the HR function. • Directed employee lifecycle processes, including onboarding, off-boarding, feedback cycles and data management, ensuring compliance and integrity across multiple systems. • Partnered with leadership to design scalable, workflows and document procedures, supporting global scalability and team enablement. • Developed and implemented internal training resources, increasing employee engagement with HR systems.

Facilitated seamless recruitment processes by managing candidate communication, coordinating interviews, and streamlining hiring/onboarding workflows to enhance the overall candidate experience. • Created process improvements surrounding onboarding, internal processes, new hire orientation and several other HR and Talent Acquisition workflows. • Optimized the SmartRecruiters ATS from a manual framework to full automation, improving the operational and hiring workflow, improving time to hire, and creating a stellar customer experience internally and externally. • Managed multiple HR projects for several executives and departments with confidentiality.

Supported the retail and corporate Talent Acquisition department with day-to-day recruitment and onboarding tasks while simultaneously owning multiple confidential executive projects. • Coordinated high-volume interview schedules for corporate and retail talent acquisition teams, ensuring seamless execution and minimal scheduling conflicts. • Generated and conducted retail manager training of SmartRecruiters ATS system for operational excellence regarding retail hiring. • Established process improvements surrounding onboarding, internal processes, new hire orientation and several other HR and Talent Acquisition workflows.

Provided exceptional customer service to internal and external customers by developing quick, effective and long-term solutions to a diverse portfolio of requests. • Organized projects surrounding the organizations COVID-19 at home educational kit shipments, returns and reshipments.

Assisted with essential administrative, recruitment, payroll, operational and project support to the Human Resource department and executives. Executive Assistant to COO simultaneously. • Sourced potential candidates, reviewing resumes, interviewing (over the phone, online and in person) and onboarding new employees. • Monitored invoices, reimbursements and supply management. Daily HR reporting of organizational records and expenses. • Assisted with Payroll disbursements and reconciliations, ensuring impeccable customer service is provided to employees with any payroll questions. • Implemented the transition from Taleo ATS to SmartRecruiters ATS, ensuring a smooth operational transition, conducted departmental and managerial training, and monitored system improvements.

Creating a positive impact on customers daily by conducting extensive and complex investigations surrounding vehicle accidents while maintaining a high level of confidentiality.

Oversaw a portfolio of accounts consisting of over 20+ national retail locations encompassing 100+ employees. Led sales events, demonstrating products and increasing retailers’ sales. Trained sales and management team on AT&T products, services, fraud prevention and sales techniques.

Assisted with executing initiatives related to sales, service quality, customer experience and positive work environments in several districts.