Annaliza Dao, MBA

• Lead day-to-day operations of three clinics within the Seattle area. • Foster a collaborative and high-performing clinic culture focused on integrity, safety, continuous improvement and team recognition. • Partner with Regional Practice Manager and Medical Director to refine clinic workflows, schedules and service scopes to achieve strategic objectives. • Collaborate with clinicians to ensure key performance metrics, including patient throughput, satisfaction, safety and health outcomes, are consistently met. • Oversee hiring, onboarding, training and professional development of team members, ensuring alignment with clinic and organizational goals. • Mentor and coach staff on business metrics, operational processes and patient satisfaction strategies to enhance performance. • Analyze and report clinic KPI performance, suggesting enhancements to improve outcomes and efficiency.

Uniform Teeth delivers high quality orthodontic care at the best price. We have combined expert orthodontists and genius software engineers to give patients cutting edge technology and healthy, confident smiles. • Establishing a winning clinic culture while developing, coaching, and leading a cross-functional team in a start-up environment while ensuring that they are meeting their sales goals. • Continuously spearheading quality improvement and initiative by reviewing, investigating, documenting, and resolving patient complaints to drive a high NPS over 90. • Use data and analytics in developing and recommending improvements for processes and systems within the clinics as well as operational performance. • Oversee the daily operation of the clinic, scheduling the staff, assigning the work loads, and managing the facilities to meet clinical, administrative, and operational support requirements. • Manage the finances of the clinic. Ensuring the budget is being adhered to, forecasting the expenses, reviewing invoices, statements, receipts and approving expenditures. • Recruiting, developing, coaching, and leading a cross-functional clinical team to ensure that they are meeting their full potential. Evaluating and managing employee performance.

• Accountable for all operations of two urgent care locations including employee, financial, clinical, and administrative performance under the direct supervision and collaboration of the Regional Manager. • Recruit, hire, manage and discipline all clinic positions. • Ongoing financial review and analysis of labor, payroll, revenue, outstanding collections, and expenses. • Responsible for overall center operations including maintenance, compliance, reporting, patient counts, and patient satisfaction.

• Oversee the daily activities and operations of front office, back office and ancillary staff to ensure excellent customer service and employee engagement. • Work in situations that are varied and require organization, discretion, good judgment and a service oriented professional manner. • Order medical supplies and maintain adequate supplies for inventory.

• Processing and triaging incoming outpatients for time sensitive medical needs • Attending to any immediate needs or requests of outpatients in the waiting bay, acting as liaison to back-office for any critical concerns • Managing outpatient protected medical records, insurance, and billing, including follow-up communications for payment authorization, capture, and outstanding bill settlement