Anna D.

Project manager in projects: - DWH building and migration, - ETL IICS, - BI reports as visualisations, - Streamlit as web Stack: Snowflake, IICS, Power BI, AWS S3, Streamlit, Control-M.

Manage dashboards development as a product owner in a field of planning resources and utilisation Automatisation and improvement of current resource and budget planning processes

Atos is multinational IT and consulting company headquartered in Bezons, France., it's a hi-tech transactional services, unified communications, cloud, big data and cybersecurity services. Responsibilities & Results: Lead international team of 7-10 resource managers Manage Escalations Change Management Being a SPOC for Practices and Industries Managing resources internally and reducing bench, Work closely with recruitment to hire from the market or get a subcontractor on board Reduced bench from 10% to 4%. Managed extensions of 100+ subcontractors Coached 14 new members of the team. Established sustainable communication between practice heads and resource managers Improved tracking of resources and fulfilling of urgent demands.

Responsabilities & Results: Identifying client needs Managed low-code development team Maintaining documentation and finance part and timesheeting Support and adjust business processes Contract management Business expansion, pre-sales Project management booking time application and intergration (Outsystems)

Responsabilities & Results: Resource Approval Board process support: Checked information quality, Meeting preparation and coordination, Stakeholders management, Analytics Supported requestors with tools and process.

S Media Link - local software development outsourcing company with regional and international projects. Responsibilities & results: Scrum/ Agile cross-disciplined project team management: development, testers, designers Backlog management PI-planning Documented and translated business requirements into a detailed user story backlog in JIRA and technical tasks in Confluence. Coordinated development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients Identified and developed new opportunities with clients Conducted post project evaluation and identified successful and unsuccessful project elements Performed Scrum Master functions: scheduled and lead the release planning, sprint planning, retrospectives, backlog groomed and daily scrum activities represented. Managed web and mobile apps development. Budget control Identifying and developing client needs Projects in scope: edtech web-site, cryptocurrency tradebot, dating app.

Bonusway - international cashback service with headquaters in Helsinki, Finland. Results & Responsibilities: Maintaining teams of designers and developers Scheduling, planning and executing the project scope with SCRUM/Agile Methodology Backlog and project documentation management JIRA and Confluence Creation of roadmaps, user flows and processes using BPMN notation. Prototypes creation Manual testing of new builds and functionality UX/UI user tests Developed Customer Service Help portal with Wordpress (https://help.kopikot.ru/), Internship in Helsinki, Finland HQ office, positive recommendation from CTO Bonusway Oy.

RResults & Responsibilities: Worked with partner affiliate networks, affiliate marketing Reconciliation of payments received from partner affiliate networks with the system data Resolving payment disputes with affiliate network managers of partner networks and company financial team to process the payments Connected via ssh to the remote server and launched scripts for distributing funds to users of the service Bugs tracking during running scripts Creation of an action plan to optimize and automate the process - as a result reduced waiting time for customer payments that increased loyalty for the company Result: reduces average time of getting payments for users since 1-2 months to 1,5 week

Results & Responsibilities: Market analysis of competitors Maintaining and updating Dashboard data on key company indicators Analysis of large amounts of data Optimization of the company's business processes Developed and implemented KPI system for employees Experienced with SQL queries in DB and market analisys.

Bonusway - international cashback service - the first cashback in Russia with headquaters in Helsinki, Finland. Results& Responsibilities: Founded and developed Customer Support department within a company from scratch Organized the department work with use of Zendesk around growing from 1-2 till 15 people in the support team Conducted CustDev Interviews Communicated with users, solved problems and processed escalations Trained newcomers at the beginning and managed onboarding for other members of team (around 15 people) Monitored quality of service for users, report about KPIs, AVG time of solving tikets etc. Conducted interviews for hiring new members Worked with affiliate networks to get payments for users and added new partners Site information updated in admin php panel Dismissal of employees

Data analysis: Python libraries, math statistics and ways of data processing.