Anna Yeskova

Licensed commercial drone pilot (certified FAA Part 107) and Multi-genre full time photographer in Naples, FL: Individuals • Couples • Families • Maternity • Engagement • Wedding • Seniors • Life Milestones • Events • Pets • Business Branding • Professional photos • Horses • Flying dress.

• Prepared and filed federal and state income tax returns for low - to moderate-income individuals and families, ensuring accuracy and IRS compliance. • Conducted detailed interviews with clients to gather financial information and verify documentation. • Delivered exceptional customer service while maintaining confidentiality and professionalism. • Utilized IRS-certified tax software and maintained certification through the IRS Link & Learn program. • Helped clients claim Earned Income Tax Credit (EITC), Child Tax Credit (CTC), and other applicable credits to maximize refunds. • Collaborated with a diverse team of volunteers and coordinators in a fast-paced environment. • Supported financial literacy by explaining tax documents and filing status to clients.

• Managing all aspects of my small business operations, including product development, marketing, sales, and customer service. • Building and maintaining an online presence, driving traffic and increasing sales through digital marketing strategies. • Establishing and maintaining e-commerce website to promote and sell products. • Creating and uploading digital media to online storefront, auction sites or other shopping Web sites for advertising purposes. • Corresponding with online customers to address questions or complaints about products, policies, or shipping methods. • Managing customer service inquiries and complaints for customer satisfaction. • Responding to customer issues and resolving complaints by leveraging expert knowledge. • Improving monthly sales with marketing, sales and customer relations approaches. • Tracking inventory and reviewing retail trends to make timely and proactive business decisions. • Monitoring trends in online retail to identify new opportunities for growth. • Creating promotional campaigns to boost sales and drive customer loyalty. • Developing relationships with suppliers to facilitate timely delivery of products. • Researching and developed new products to meet customer demands. • Testing website features and functionality for optimal performance.

• Greeting customers entering store and responding promptly to customer needs. • Building relationships with customers to encourage repeat business. • Operating cash register for cash and credit card transactions with excellent accuracy levels. • Helping customers join reward programs. • Assisting customers with returns, refunds and resolving transaction issues. • Working closely with shift manager to solve problems and handle customer concerns.

• Establishing and maintaining e-commerce website to promote and sell products. • Uploading digital media to online storefront, auction sites or other shopping Web sites for advertising purposes. • Corresponding with online customers to address questions or complaints about products, policies, or shipping methods. • Managing customer service inquiries and complaints for customer satisfaction. • Responding to customer issues and resolving complaints by leveraging expert knowledge. • Improving monthly sales with marketing, sales and customer relations approaches. • Tracking inventory and reviewing retail trends to make timely and proactive business decisions. • Monitoring trends in online retail to identify new opportunities for growth. • Creating promotional campaigns to boost sales and drive customer loyalty. • Developing relationships with suppliers to facilitate timely delivery of products. • Researching and developed new products to meet customer demands. • Testing website features and functionality for optimal performance.

• Ensured daily branch operations complied with banking regulations, internal policies, and audit requirements. • Oversaw security protocols and loss prevention measures, ensuring safe handling of customer funds and sensitive data. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Supervised, coached, and motivated a team of 11 employees • Conducted regular performance reviews, set goals, and developed individualized training plans to boost staff productivity. • Achieved and exceeded branch sales targets by promoting banking products such as loans, credit cards, and investment accounts. • Built strong relationships with business clients and community partners to generate new leads. • Prepared monthly performance reports and presented results to senior management. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Answered customer telephone calls promptly to avoid on-hold wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. • Informed customers about special promotions and provided detailed information for various products. • Responded to customer calls and emails to answer questions about products and services. • Provided training and support to new associates to help provide high-quality customer service. • Provided product and service recommendations to guide customers on products to meet varying needs. • Solved problems with products and services by providing customers with technical support. • Increased revenue by cross-selling and upselling products and services. • Educated customers about billing, payment processing and support policies and procedures.