Anna Tolmacheva
Assistant General Manager
About
Accomplished Assistant General Manager who views operational precision and team empowerment as the two engines of business success. Skilled in overseeing complex logistics — including inventory management and event coordination — to ensure seamless daily functionality. A natural mentor dedicated to building high-performing teams through structured training initiatives that directly improve service quality and brand loyalty. By fostering a positive, growth-oriented environment and leveraging communication skills, I consistently drive high levels of guest satisfaction and operational integrity
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Bahrain
Hospitality
Problem Solving, German, German Translation, German Teaching, German Literature, German as a Second Language, Teaching, Language Teaching, Team Building, Team Management, Team Motivation, Team Coordination, Team Spirit, Training, Time Management, Teamwork, Intercultural Communication, Employee Training, Personal Training, Communication
Experience
Assistant General Manager
The Pelican Club
Bahrain
Assistant Restaurant Manager
NEOM
Neom - Saudi Arabia
• Spearheaded daily operations for a high-end dining venue, overseeing a team of 50+ staff members. • Conducted weekly training sessions on conflict resolution and service etiquette, elevating guest satisfaction.
Food And Beverage Supervisor
The Lana, Dubai - Dorchester Collection
Dubai, United Arab Emirates
• Managed a team of 25+ servers and waitress at a luxury French-Mediterranean restaurant, ensuring adherence to Michelin-star service standards. • Developed a cross-training program for staff, reducing dependency on individual roles and improving team flexibility.
Head Waitress
Mandarin Oriental
Dubai, United Arab Emirates
• Delivered personalized fine-dining experiences at a Michelin-starred Portuguese restaurant, consistently earning top ratings in internal service audits. • Coordinated with sommeliers to train staff on wine service, reducing service errors by 90%.
Education
Tyumen State University
Anna Tolmacheva's Contact Information
Phone
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