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Facilitated case management, job placement, and offered interpretiing and translation services for Spanish-speaking workers in this voluntary organisation.

Man the business helpline recognising, forwarding to the relevant department, logging and following up on opportunities to ensure that queries are actionned in a timely and professional manner. Consultant for L&T direct products understanding clients needs and advising them on appropriate products. Look after L&T direct off-the-shelf business promoting our products, coordinating orders, invoicing and taking payment, generating financial reports, creating sales campaigns. Undertake various data analysis projects, draw conclusions and create plan of action. Look after the training business by promoting our various courses, processing applications, checking participant eligibility, assembling pre and post course packages, coordinating courses. Look after our accredited network by re-engaging with clients and creating linkage to Hay Group, and communicating with them through the mediums of the online EI Forum and LinkedIn®. Translation of several Hay Group campaigns, presentation slides and products.

Control desk operator charged with day-to-day operations oversight at unique Manhattan boarding school to ensure streamlined information flow, acting as the liaison among staff, parnets, alumni, friends, community organisations, vendors, and other stakeholders. Key activities included:· Event logging, tracking all contact with parents, admissions prospects, Faculty, Alumni, and Parishioners ·Website administrator- responsible for creating and updating content on a daily basis, recruiting new members, processing orders, donations, and event registrations Communications officer coordinating internal and external communications at internal, local and national levels Active participation in Annual Campaign generating over $100,000 Working alongside the Director of Alumni Relations to organize networking events around the USA Design and mailing of promotional materials used to recruit new “talent”· Academic Registrar (Grade reports, transcripts) Contribution to development sessions for CRM implemnation· Applicant file maintenance, and correspondence Summer Course Registrar

Valued Customer Care team member providing first class service to clients across the supply chain. Key responsibilities included:· Translation of the Bill-of-Materials to co-ordinate factory production and service delivery to Spanish and French speaking buyers Order expeditor processing and organising the dispatch of over 150 orders per week Quality assurance investigator and Returns processor

Hay Group is a global management consulting firm that works with leaders to transform strategy into reality. Our focus is on making change happen and helping people and organisations realise their potential. Hay Group has over 2,600 employees working in 85 offices in 47 countries. Our clients come from the private, public and not-for-profit sectors, across every major industry and represent diverse business challenges. For over 60 years, we have been renowned for the quality of our research and the intellectual rigor of our work. We transform research into actionable insights. We give our clients breakthrough perspectives on their organisation and we do it in the most efficient way to achieve the desired results.

Activities and Societies: Hispanic Society, Gospel Choir