Anna Shavyrina

• Results-driven Tech and Non-Tech Recruiter focused on building trust and understanding candidates’ ambitions. • Managed up to 13 open roles simultaneously, achieving 3–5 successful hires per month. • Utilized AI tools to streamline recruitment processes, reducing time-to-hire by 30%. • Maintained a large European talent pool while analyzing data to optimize hiring strategies.

End-to-end recruitment process experience Scheduling interviews and meetings with the managers Determination of the start date and trainings Preparing pass cards Collating documents and sending meeting invitations Day to day contact with HMs, internal & external candidates - by phone and email. Working with recruitment systems and technologies and ensuring they are being used effectively. Building and maintaining strong working relationships between all parties, making sure they are constantly up to date with the process. Conducting spot checks Preparing weekly, monthly, and quarterly reports when required.

1 year in Contract Management - collect and prepare documents to raise a contract between client and vendors or suppliers - build long-term relationships with suppliers and vendors - contact with suppliers and vendors by phone and email - Vendor Master Data, collect and provide information 1 year in Help Desk - AP and IP Help Desk - contact with a client via phone, email, chat, tickets - resolve issues regarding invoice processing and payments - resolve issues while raising a PO - help new employees to activate the account and to raise a PO - check and accept payments - prepare month-end reports 1,5 year in Invoice Processing - processing PO and non-PO invoices - raise internal Debit- and Credit-Notes - Month-end-closing and -opening reports - contact with a client and vendors by email and tickets - countries service: Europe, Great Britain, Ireland, Russia, Africa. - close contact with the payment department, VMD department - experience in the Resolution Team – resolve issues and queries while processing and paying invoices - experience in Testing Team while transfer from Oracle to SAP (testing SAP tool, preparing training materials for colleagues) Experience in P2P, AP/IP SAP, Oracle, Coupa, Ariba, SalesForce, Velocity, Directum, DCIW, ICM Remedy Month-end-closing and reporting activities Monthly financial statements Working on tasks independently and in a team

• Managed a high volume of inbound and outbound customer calls in a fast-paced call center environment. • Resolved customer product complaints with empathy and professionalism, ensuring customer satisfaction. • Documented and researched service issues accurately, improving call center functionality. • Acted with patience and professionalism when addressing negative feedback, enhancing customer relationships.