Anna Schutte

- Own a portfolio of strategic and enterprise accounts serving as end-to-end relationship owner across onboarding, enablement, renewals, and expansion. - Manage executive relationships and quarterly business reviews across Fortune 500 customers including Pfizer, PIMCO, Kaiser Permanente, Prudential, Capital One and Chan Zuckerberg Initiative. - Drove expansion and renewal revenue in the past year through proactive account growth, multi-stakeholder discovery, and value-based upsell positioning. - Consistently deliver 6–10% average account expansion across managed portfolio while maintaining strong customer health and renewal readiness. - Lead cross-functional delivery coordination across operations, analytics, and program teams to ensure execution quality, risk mitigation, and timeline adherence. - Oversee delivery teams supporting concurrent enterprise engagements, aligning capacity planning, resourcing, and quality standards.

-Owned end-to-end execution of customer engagements, translating scoped requirements into delivery plans, client-facing deliverables, timelines, and stakeholder alignment. -Led project management across onboarding and early engagement phases, coordinating internal delivery teams and external customer stakeholders to ensure high-quality execution. -Developed and delivered training, enablement sessions, and onboarding materials for enterprise customer teams to drive early adoption and operational readiness. -Scoped project requirements and engagement complexity in partnership with account owners, supporting accurate delivery planning and commercial alignment. -Built standardized delivery templates, playbooks, and execution frameworks to improve consistency, predictability, and scalability across new engagements.

- Owned external partner relationships across landlords, funders, and operating partners, serving as primary point of contact and escalation owner across multi-party contracts. - Negotiated onboarding requirements, operating expectations, and service-level alignment across partner organizations. - Coordinated cross-functional workflows across internal teams and external stakeholders to resolve operational issues and maintain service continuity. - Supported expansion of partner network through relationship development and operational readiness. - Owned operating cadence, resource planning, and performance management across a team supporting 350+ active clients. - Built scalable operational workflows across intake, reporting, escalation management, and service delivery execution. - Improved reporting systems and dashboards to increase operational visibility and leadership decision-making. - Partnered cross-functionally with finance and operations leadership to ensure contract performance and budget adherence.

Civicas is a civic education resource and community. We connect public, private, non-profit and philanthropic women leaders across sectors and generations. We align our missions and resources to amplify assets, cultivate common-ground and build better futures.

Thesis: Assessing and Addressing the Needs of Youth Experiencing Homelessness in Los Angeles and San Francisco

Research: Perception, Attitudes, Proximity: A Study on People's Perception on Refugee Accomodation in the City of Groningen