Anna Ngozi Ani

Work History Gig Motors - Ticketing and Customer Service Representative. Nov 2017 - Dec 2017 During my six-year tenure at Gig Motors, a leading transportation company renowned for its exceptional customer service, I excelled in providing top-tier support and services to our clients. My role encompassed a broad range of responsibilities that equipped me with a unique set of skills and a deep understanding of customer needs, making me an ideal candidate for roles that require precision, empathy, and technical acumen. **Key Contributions:** Customer Support Excellence:** Spearheaded the customer service department, handling over 500 inquiries through various channels including phone, email, and live chat, achieving a 98% customer satisfaction rate. Demonstrated an exceptional ability to resolve complex issues, ensuring customer satisfaction and loyalty. -Technical Support & Training:** Became the go-to person for troubleshooting technical issues with our ticketing systems and software, significantly reducing downtime and improving operational efficiency. I also led training sessions for new employees on using our ticketing system and adopting best practices for customer service. **Newly Acquired Skills:** - Recently, I have expanded my expertise by diving into the world of IT support, completing a comprehensive course that covered essential topics such as network setup, security fundamentals, software troubleshooting, and customer support in a technical context. This has equipped me with the skills necessary to provide high-quality IT support services. - Proficient in various IT support tools and software, including Slack, Hubspot, Trello, Clickup etc, complementing my strong background in customer service. **Looking Forward:** I am eager to leverage my extensive customer service experience, newly acquired IT support skills, and my passion for technology to provide exceptional support and solutions to your business. Whether you need assistance with technical support, process optimization, or enhancing customer satisfaction, I am ready to contribute to your success with my proven track record and a continuous desire to learn and adapt in the ever-evolving tech landscape.