Anna Ng

- Managed sample and documentation requests related to raw material sourcing and formulation projects, ensuring timely procurement support and milestone achievement. - Reviewed technical and regulatory documentation for new suppliers and raw materials to ensure compliance with internal QC and client standards before approval. - Coordinated with vendors and lab for RQF processing, stock verification, and shipment arrangements, reducing potential delays in formulation trials. - Procured raw materials in alignment with MOQ requirements for line trials and trade shows, supporting new product commercialization efforts. - Maintained and updated SAP master data, including pricing, MOQ, lead times, and vendor information, improving procurement data accuracy and planning efficiency. - Monitored and reported lead time performance and sample status through weekly and monthly reporting, supporting cost control and supplier performance tracking.

- Successfully managed and executed 3-6 massage chair sales roadshow arrangements per month, ensuring all necessary documents, proposals, contracts, documentation, and cheque payments were handled promptly and accurately. - Coordinating with internal departments and external parties through daily emails from Outlook and calls, enabling streamlined operations and effective collaboration. - Developed and maintained a comprehensive monthly roadshow timetable, ensuring efficient scheduling and updating relevant departments through clear and informative email communication. - Generated monthly department store sales reports in Excel with visually appealing graphs using PowerPoint/Canva, providing actionable insights to the director and contributing to informed decision-making.

- Handling overseas orders for polishing materials, including solving overseas customer inquiries daily through prompt and effective email and call responses. - Preparing quotations and purchase orders, enabling timely and accurate pricing information for potential clients. - Transmitted consumers' order information to different departments and followed up on the order status, obtaining the latest information to better serve customers. - Communicated promptly with customers and suppliers regarding price, order status, production schedule, and delivery, and handling complaints on product quality - Consulted with the technique advisor regarding customers' needs and provided technical solutions or product suggestions to customers. - Utilized Photoshop and Canva to design eye-catching visuals and graphics for Facebook posts, effectively promoting business products and enhancing brand appeal on different social media.

- Filed all documents and scanned each staff document in the file, including double-sided pages, and saved them in a digital format within the network file system. - Kept all staff documents confidential. - Updating organizational chart. - Arranged courier for mailing letters to outside parties.