Anna Mastrogiovanni

At Custom Business Solutions, a certified woman-owned IT consulting and staffing firm, we are dedicated to helping both candidates and clients achieve their goals through meaningful connections. Our approach focuses on understanding the unique needs of businesses and the career aspirations of IT professionals to create lasting, successful partnerships. For candidates, we provide personalized guidance throughout the job search process, ensuring they are matched with opportunities that align with their skills and long-term career objectives. We go beyond just filling a role – our goal is to help professionals find careers that foster growth and satisfaction. For clients, we deliver tailored IT solutions by connecting them with highly skilled professionals who can address their specific business needs. Our consultants are known for their technical expertise, dedication, and long-term focus, helping organizations achieve their goals through the right people and the right solutions. At Custom Business Solutions, we build lasting relationships that drive success for both our clients and our consultants. Whether you’re looking to advance your career or find the right talent to help your business grow, we’re here to help.

Managed a team of over 10 onshore and offshore recruiters, specializing in IT and administrative roles, with a focus on supporting automotive clients. Leverage data analytics to assess recruiting efforts and implement strategic improvements, significantly enhancing overall efficiency and effectiveness. Developed and executed targeted recruiting plans and strategies to meet client KPIs, and updated recruiter goals and personal targets to improve coverage. Provided coaching and mentorship on advanced recruiting strategies and sourcing techniques, enabling team members to consistently achieve their daily, weekly, monthly, and yearly goals. Key Achievements: Restructured management, revised targets, and instilled a stronger sense of accountability, resulting in a significant increase in quality and submission coverage, which resulting in an increased hit rate. Implemented and customized new ATS system, JobDiva, between October 2024 and December 2024. Scheduled and led multiple training sessions for Recruiters, Sales, Account Management, and Management. Implemented and managed a new phone system in March 2024, boosting submissions by an additional 20% and leading to increased hires. Identified and addressed issues within the recruiting team, making critical changes including the termination and hiring of new resources, which further increased activity and performance.

Managed and led a team of 40+ offshore recruiters in India and the Philippines, specializing in IT, Scientific, Engineering, and Administrative. Coached and mentored recruiters on advanced sourcing techniques and strategies, helping them achieve daily, weekly, monthly, and yearly goals. Maintained constant interaction with recruitment teams to identify areas for improvement and enhance overall recruitment activities. Leveraged data analytics to evaluate recruiting efforts, implementing targeted improvements to boost efficiency and effectiveness. Prepared and presented daily, weekly, and monthly performance reports to operations and management, providing insights and recommendations for continuous improvement.

Managed and oversaw a workforce of 250-300 employees for major clients, including American Axle, Pitney Bowes, and the State of Alabama. Developed and maintained relationships with HR and managers in order to secure additional openings to help maintain a steady flow of reqs for suppliers. Led and coordinated the entire employee lifecycle, including onboarding, offboarding, corrective actions, and terminations, while effectively managing 30-40 vendors. Administered payroll processes, handling adjustments, non-bills, pay raises, and title changes to ensure accurate and timely compensation. Specialized in managing talent across IT, Manufacturing, Engineering, and Light Industrial sectors. Ensured compliance by maintaining and ordering pre-employment background checks and drug screenings in line with Hiring Managers' and HR's requirements. Monitored attrition rates and developed strategies to uphold client compliance standards and safety requirements.

Served as the on-premise Account Manager for a large financial services institution, acting as a liaison between the client and the internal team. Maintained consistent communication with both local and remote managers, ensuring alignment on recruitment needs and expectations. Conducted regular meetings with managers to discuss upcoming roles and specific requirements, fostering a proactive recruitment approach. Organized and facilitated networking events, including lunches, dinners, and after-hours gatherings, to strengthen relationships with management and contractors. Collaborated with Purchasing and Resource Management to develop competitive rate cards based on current market trends. Negotiated rates with managers for both current and new roles. Led weekly meetings with recruiters to review client updates, new and upcoming needs, candidate availability, etc. Leveraged an extensive network and deep recruiting expertise to assist in sourcing high-level consultants, including Project Managers, Business Consultants, Program Managers, Cloud Architects, and Agile BA/QA Consultants.

Held several roles with this company, including Account Manager, where I managed multiple IT and engineering accounts. Also served as Sr. Technical Recruiter and Recruiting Lead, overseeing a team of 15 recruiters for various Automotive, State, Manufacturing, and Financial clients throughout Michigan and the US. Maintained frequent communication with clients to discuss their current needs and assess vendor performance. Assisted other Account Managers in ensuring the quality of all resumes being considered, attended client meetings, conference calls, and events, including those with Chrysler, and recruited for higher-level IT and engineering roles. Negotiated rates with current clients and prepared RFPs and RFQs for potential clients. As the Lead IT Recruiter, managed 15 onshore and offshore recruiters, handling between 40 and 60 requisitions per month, while adding over 80 consultants per year. Met with Account and Sales Managers to identify "hot needs" and discuss client updates. Also conducted weekly meetings with recruiters to review new needs, leads, and candidate availability. Contributed to the development of recruitment techniques and incentive plans, created comprehensive training courses for offshore recruiters, and conducted monthly recruiter training sessions. Worked closely with the offshore recruiting team to ensure they understood the requirements and addressed any questions they had. Performed quality checks on all resumes submitted by offshore recruiters to ensure they met the necessary qualifications. Responsible for recruiting Project Managers, Principal Consultants, Architects, and other high-level IT professionals, as well as staffing lower-level positions such as Customer Service Representatives and Collections Representatives. Accounts supported included FCA/Chrysler, Dura, Mercedes-Benz Financial Services, Delphi, Volkswagen, DTE, BMW, Harman, and the American Cancer Society.

Responsible for the recruitment of IT professionals for temporary, temp-to-perm, and direct-hire opportunities Working as a skill-based recruiter, responsible for the recruitment of Project Managers, Principle Consultants, Architects, Engineers of all Types, and other high level IT professionals. Also responsible for staffing lower level positions such as Customer Service Reps, Billing Specialists, and Coders Negotiate billing rates with clients and salary/hourly rates with contractors Delivery of top-notch candidates within time and within budget, often exceeding expectations Frequent communication with international consultants and also determine the communication skill levels of H1s Coordinate and negotiate rates with 3rd party recruiting agencies and vendors Attend mixers and networking events, career fairs, and other conferences and meetings

Manage all human resource functions including employee benefits, vacation, sick time and health insurance Other human resources functions include posting our current job opportunities on various Websites, submitting resumes, reformatting resumes, and writing/updating of employee handbooks Maintain computer software and hardware including server maintenance, backups, website updates, and email setup Provide computer support to employees and train staff in use of Microsoft Office Suite applications Program telephone hardware and equipment using Telrad Digital Manage marketing materials including proposals, design of quarterly newsletters, company Website, and promotional items; generate leads for sales department and coordinate corporate events Provide quality customer service and administrative support to maintain operational efficiency