Anna Marie Pizzuto

• Track the status of all company deliverables for 200+ clients across a team of 60+ people • Determine and forecast the schedule of assignments/tasks to people. • (developers/designers/QA/project coordinators) on a daily and weekly basis, based on clients’ requests, product releases, and emergencies that arise. • Provide the day’s assignments to the developers/designers/QA/project coordinators. • Track all of the work assignments, progress, blockers, and completions on a daily basis. • Track all of the product releases, progress, blockers, and assignments on a daily basis. • Proactively escalate any people/project/timeline/staffing concerns, deliverable blockers, deliverable risks on a daily basis, so that quick intervention and resolution is possible. • Undertake additional tasks (e.g., hiring, interviewing, ordering supplies, onboarding new team members, managing the office)

Anna is responsible for producing & maintaining all company policies & procedures; ensures adherence are maintained at all times. She administers all the HR activities for the company. She is in-charge of the finance team, maintains Company’s financials including payroll, preparing all company invoices, authorizing payments to suppliers and managing credit control, historic accounts, detailed financial forecasts, policies and their applications. Carry out duties as requested by the company Directors and company PM in order to successfully deliver projects that the company has been awarded. This included all aspects of project administration, e.g. document and cost control. Anna assisting the team for Pre-contract management services. She is managing the preparation of all Pre-Qualification documents; administer all winning tender Bid proposals. She has in-depth knowledge of the requirements, demands of tender writing & bid management, always fully aware of the procurement process. As a Senior Document Controller, Anna has a progressive experience of record management executing the initial role of carrying out document control systems in the UAE. She is well aware of using ACONEX system that used in all huge projects. She is able to complete multiple tasks through effective time mngt, high accuracy & recall. She is well-organized, detail-oriented & motivated professional with excellent administration skills & has qualified experience in providing thorough & skillful support to the mngt & site team. Manages, reviewed and administer all issues related to the company website and marketing materials. Administer all issues related to the company IT requirements, managing and administering the company email using Google mail, Dropbox, FTp’s, Domain names, cloud-based applications and Software licensing,updating procedures; evaluating system results with users.Anna supports operations for planning, organizing, & implementing administrative systems.

During my time at Yosco Contracting Company which I work for 3 years as Administration Manager. I effectively and successfully administered the adherence of company policies and procedures and the co-ordination of the Department Heads and Management. Anna is a dynamic personal assistant and reporting directly to the General Manager and managing GM's office to maintain official files, arranging appointments, travel plans, insurances, and real estate property issues. Responsible in obtaining all incoming and outgoing calls, giving instructions and distribution of files and documents to other departments with General Manager’s notes and remarks for filing and documentations. She is authorized for issuing for Lease Purchase Orders, managing cost control like petty cash, payment invoices, material requisition for suppliers and subcontractors and administering for the preparation of all necessary documents to be signed by the General Manager. And has given authority to sign important documents with General Manager Approval. Anna assisting the engineering department for procurement for BOQ, request for quotations, drawings, architectural designs, receiving/answering company correspondences such as emails, letters, and quotations. She personally prepares the entire letter request for quotations to suppliers and sub contractors and responsible for the collation of company documents for audit purposes. Liaise with site engineer, foreman, or store keeper for material received voucher (MRV) delivery notes and onsite staff time sheets. As HR she's administering in assessing all applicants, conducting interviews & trainings, monitoring daily time record of each employee, keeping up to date supplier and subcontractor list and preparing monthly reports for the General Manager.

Anna works for 2 years at Corporation Information Solution Customer Response Representative and was responsible for answering phone calls from third party agents, customers, billers and other concerns regarding payment centers. Assistance to third party agent inquiries, system application, procedures and basic trouble shooting. She maintains the inventory of information from third party agents including activation adjustment, supplies and other marketing materials. Post/resolved issues of all problems such as software, hardware, and depository bank problem. She assure reliability of information given to clients and directing them to where they can pay their bills at the nearest payment center and inform the group regarding third party agents complaints, request and inquiries, which affect their business operations. Initiate investigations and report of third party agents with bulk number of adjustments (editing and deleting), delayed deposit, delayed upload and erroneous transaction with their business. Report un-posted for adjustments, posting, incident reports and tagging of accounts claimed paid of memo un posted payment of clients, disconnections and erroneous transactions, issuance of memo for adjustment, posting, incident reports and tagging of accounts as claimed paid. Relay of the computer operation for any problem encountered by the third party agent in terms of difficulty in uploading incomplete files and verification of transaction from the back end. Anna is responsible for forward to the financial operation group regarding erroneous deposit, un reconciled / un remitted collection, delayed deposit by the third party agents and daily monitoring of no upload, SM BPS watch list, no deposit slip entry (cheque) and fast collect (cash). Anna has extensive knowledge of general office duties and protocol and provides regular monthly reports on the system metrics.