anna luzak

senior order to invoice analyst with dutch

About

Customer and Spare Parts Service Representative at Agfa Graphics

Country

poland

City

poland

Industry

logistics and supply chain

Skill

logistics, distribution, lean tools, continuous improvement culture, business process improvement, continuous improvement, kaizen, microsoft office, microsoft excel, microsoft word, powerpoint, training, research, sales, data analysis, service delivery, supply chain, dutch, sap products, customer service, english, teamwork

Experience

debt collection and cash allocation

shell

2016-6 - 2017-3 · 10 mos

* proactive and reactive cash collection * cooperation with country-based part of the enterprises * managing accounts of key accounts, big administrations such as ministries, police offices, as well as individual customers, * managing Customer Master Data with cooperation with Sales Support Department * working with SAP, CRM and other systems * managing of blocking credit cards of customers * working with MS Office tools: Excel, Word, Outlook * direct debit rejects treating * SEPA DirectDebit authorization management: Mandates Core & B2B * small internal organizational roles: team activity organization * cash allocation activities (SAP transactions: F-28, FBRA, FB08): posting applied payments, preparing refunds to refund batch, clearing reversals, SEPA mandates management, reversal of cash and non-cash securities, supporting other Cash Allocation activities

customer service representative

agfa graphics

2017-4 - 2018-3 · 1 yr

* receiving, recording, processing and following up customer orders and service interventions requests, * ensuring efficient planning of dispatching of engineers to customer sites for installation, upgrade or fixing equipment, * managing customers enquirers concerning product availability, deliveries, forecast, invoicing and returns of consumable products and spare parts, * follow up on supply issues; align internally and keep customers informed, * organizing urgent transport when required, * daily co-operation with sales, hardware and software technicians, external transport companies and warehouses

senior order to invoice analyst with dutch

finance and accounting process analyst

capgemini

2013-2 - 2013-8 · 7 mos

* invoice processing in Dutch and German languages (sector P2P) * basic accounting services * Helpdesk call supporting: customer service (support of Dutch and German clients and suppliers) * cooperating with India AP team

distribution scheduling service support

shell

2013-9 - 2016-5 · 2 yrs 9 mos

* logistics support agent for fuels and jet deliveries in the Netherlands, Belgium and Luxembourg * fuel and jet orders processing * primary contact point for the customers to provide the information regarding scheduled deliveries, consulting with Scheduling Team and dispatching in case of urgent higher sales * primary contact point for the hauliers to advise truck drivers of necessary schedule changes * manage and process any post-schedule changes to the shift * manage site maintenance enquirers * Co-operating with stakeholders, customers, territory managers, Customer Service, Scheduling and Scheduling Admin Team