Anna Jose

As a Keyholder at Mango, I support the daily running of the store by ensuring smooth opening and closing procedures and maintaining high operational standards. I lead the team during shifts to deliver excellent customer service and achieve sales targets while monitoring key performance indicators such as sales, conversion rate, UPT, and ATV. My responsibilities include stock replenishment, inventory control, and ensuring product availability on the shop floor. I also support visual merchandising in line with brand guidelines, handle customer queries and escalations professionally, and assist in maintaining health & safety, loss prevention, and overall store compliance.

Passionate and results-driven Sales Advisor with extensive experience in delivering excellent customer service and driving sales in the retail sector. Skilled at creating a welcoming environment, identifying customer needs, and providing tailored solutions to ensure a seamless shopping experience. Experienced in merchandising, and maintaining store presentation to company standards. I take pride in building strong customer relationships, assisting them with product selections, and ensuring a positive and engaging shopping atmosphere. Additionally, I work closely with team members to achieve sales targets, continuously seeking ways to enhance performance and exceed expectations.