Anna Fuller

Facilitated client interactions via phone, text, chat, email, and in-person to schedule appointments and educate clients about services for boarding, grooming, and mobile operations. Managed cat-care routine including feeding and medication schedules, additional services and add-ons, and monitoring the general well being of up to 60 cats in the building. Implemented personal knowledge of Excel to create tools to more efficiently and accurately calculate costs of services to help the business with more accurate accounting, and create a better customer experience by giving detailed price quotes.

(Assistant Camp Director) Managed the day to day functions of camp, including coordinating transportation and logistics, managing staff across multiple departments and locations, working with sponsors and marketing team to put on events, and orchestrating a fun and positive experience for staff, campers, and guests. (Demo Manager) Partnered with sponsors to curate a selection of demo gear to best suit the needs of the campers, and the marketing goals of the brands, as well as create a detailed demo report to communicate the staff and camper feedback for research and development purposes for the brands. (Retail Manager) Created a retail experience that showcased the the line of camp-branded merchandize, in a way that was compelling to campers and guests, and offered a piece of the experience they could take home with them that will last a lifetime. (Office and Customer Relations Manager) Managed the functions of the office including coorispondance with parents and campers to meet and exceed sales/sign up goals while delivering a seamless customer experience that reflected the mission of the camp.

Applied advanced knowledge of Microsoft Excel to efficiently organize and extract data from order forms to create SKUs for any possible products, and write the POs based on the buyers' orders in a timeline that would best inform the planning team.

Utilized comprehensive knowledge of snowboard technology and applied quality communication skills to guide customers in understanding which gear would help them best achieve their goals, as well as suit their specific needs. Provided customers with a consistent and encouraging experience with a welcoming and inclusive attitude to maintain the longstanding positive customer experience reputation of the company.

(Assistant Youth Camp Manager) Coordinated the daily and weekly functions of camp including scheduling, transportation, activities, arrivals, and departures, and ensured a seamless experience for campers and guests and employees.

"(Airport Coordinator) Managed all functions related air travel for campers. Including compiling the travel info of several hundred campers to schedule shuttles and airport staff, and adapt as needed based on changing flights, and other outside factors. (Activities Manager) Created a dynamic schedule for all afternoon activities on a weekly basis that would best appeal to staff and campers, as well as worked with sponsors to create unique branded activities."

"Merchandized a continually updating stock of fast-fashion pieces, as well as created content for social media. Communicated stocking needs to owner/buyer and analyzed sell-through trends to best control markdowns/ donations. Created staffing schedules on a monthly basis and organize payroll bi-weekly"

(Office Assistant) Took charge of customer outreach, and used a complete knowledge of the camps functions and offerings to reach sign up goals, and create a positive camp experience that started from before the point of sign up.

Built a relationship with customers by utilizing an in-depth knowledge of various products and services to guide them through the process of purchasing new gear to maintain an outstanding customer service experience.