Anna Echevarria

Manage a $24M+ portfolio of hotels and resorts, achieving consistent year-over-year growth. Developed revenue strategies tailored to market trends and property goals, driving high-value bookings. Negotiated exclusive rate agreements to enhance competitive market positioning. Utilized Salesforce and Tableau to track KPIs, optimize underperforming accounts, and forecast trends. Acquired new accounts generating $1M+ in incremental annual revenue for three consecutive years. Mentored junior account managers and onboarded new team members, enhancing team effectiveness.

Responsible for account management and revenue growth of key partner accounts within a large geographic territory Established and maintained great communication with key account partners Successfully negotiated exclusive deals and promotions Worked with partners in the optimization of content and development of new strategies to maximize conversion Used Market Insights reports to obtain and analyze demand behavior data to help partner make strategic moves and reach targets Consistently surpassed KPI metrics established by the Leadership Team and achieved year over year growth in managed accounts

Sell cruises and provide customer service Assemble Cabin and Revenue Goal Reports on a monthly basis Manage, assist and motivate agents to improve areas of focus Work with cruise lines to obtain exclusive rates and promotions Assist with agent incentive programs and contents Assist with new agents training Assemble Training and Sales support material Manage unhappy clients and extra-ordinary situations Conduct employee Year Over Year reviews Assist with conversion rate maximization Increase sales through strategic promotions, market intelligence and inventory management Work with Cruise Line booking platforms such as CCL, NCL, RCCL, etc.

• Handled and resolved customer queries and concerns, professionally and effectively. • Entered, updated, and maintained client details and contact information in company database. • Income sales accounting, financial status and tax report. • Contacted prospective and existing customers and followed up with them via telephone and e-mail. • Domestic and International ticketing. • Sale of excursions and touristic packages according client's interests. • Provided information and customer service according client's needs. • Hotel's booking and car's rental. • Development of new strategies in order to improve customer service.