Anna Dabourah

Responsible for booking flights, hotels, and tour packages while ensuring excellent customer service. Key duties include: • Reservations Management: Handling flight, hotel, and tour bookings based on customer preferences. • Client Communication: Providing comprehensive travel details, including pricing and available options. • Payment Processing: Confirming reservations and managing transactions. • Problem Resolution: Assisting with booking modifications, cancellations, and ensuring a smooth travel experience.

• Assessing Training Needs: Identifying the training needs of employees through surveys, interviews, and consultations with managers. • Scheduling and Coordination: Organizing training sessions, ensuring all logistics are in place, and coordinating with trainers and participants. • Record Keeping: Maintaining records of training activities, attendance, and outcomes. • Content Creation: Developing and curating engaging content for social media platforms, including text, images, and videos. • Social Media Strategy: Planning and implementing social media strategies to align with business goals. • Collaboration: Working with marketing, PR, and other departments to ensure cohesive messaging and branding.

• Composed and distributed advertising text messages for company events to customers. • Collaborated with the design team to ensure consistency in visual and textual content across platforms. • Managed and updated the company’s social media accounts to enhance brand visibility and engagement.

• Designed attributes for Digishi's mobile application and website using Microsoft Excel. • Entering product and category descriptions into the application in both Arabic and English, in addition to writing all explanations and titles. • Developed icons, titles and wrote detailed descriptions for categories and products on the website and mobile app. • Conducted market research to identify trends and intgrate them into the app and website content. • Innovated user interface improvements for the company's website and mobile app.

• Marketed products and promotional offers to increase sales. • Assisted customers with product inquiries and provided excellent customer service. • Maintained inventory levels, organized product displays, and ensured the shop was visually appealing. • Processed sales transactions efficiently and managed cash register operations. • Managed stock replenishment and coordinated with suppliers to ensure product availability. • Conducted market research to identify customer preferences and trends, incorporating feedback into product offerings.

• Taught physics and chemistry to students aged 13-17, tailoring lessons to individual learning needs. • Developed comprehensive lesson plans and educational materials to enhance understanding of scientific concepts. • Conducted experiments and demonstrations to provide hands-on learning experiences. • Assessed student performance through assignments, tests, and projects, providing constructive feedback. • Provided one-on-one tutoring to help struggling students improve their grades and grasp difficult concepts. • Prepared students for exams and standardized tests, focusing on key topics and problem-solving skills.

• Maintained a welcoming reception area, ensuring positive first impressions for visitors. • Taught English to children aged 3-5 years, developing age appropriate lesson plans. • Managed new student registrations and admissions, coordinating agreements with parents. • Organized parent meetings, class plays, and school functions to foster community engagement. • Handled confidential data, maintaining accurate and secure records. • Efficiently maintained and updated the institute's archive.