anna caldwell

About

 Dedicated call center employee and manager with 10+ years of experience in call center appointment setting atmosphere. Consistently achieve record-high sales rankings, improvements to the bottom line and turnaround of underperforming operations.  Respected builder and leader of sales-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all operations policies. Specialties: A+ Telemarketing skills Complaint Handling & Resolution Consistant board leader Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Teambuilding & Training Order Fulfillment Call Center Management

Country

united states

City

dallas

Industry

marketing and advertising

Skill

sales operations, lead generation, supervising, sales, new business development, call center, direct sales, customer satisfaction, customer service, business development, call centers, cold calling, employee training, management, leadership, marketing strategy, process improvement, recruiting, social media marketing, team building

Experience

new business development associate

technifax office solutions

2010-3 - 2011-1 · 11 mos

Responsible for organizing Dallas based territory, becoming familiar with each potential clients specific needs Building long term relationships with local companies such as The Dallas Stars, The Dallas Cowboys, Miller Brewing, Huawei to set appointments with company executive to discuss and handle specific contractual copier and document archival needs. Extensive knowledge of product nomenclatures and upgradable functions and capabilities

promoted to manager position to recruit

premeir singles

2004-5 - 2009-11 · 5 yrs 7 mos

Train and supervise 25+ customer service reps. Foster an environment in which employees are motivated to deliver top performance. Advanced to increasingly responsible positions, culminating in management role with oversight for a full employed call center. Directed 18+ employees and managed P&L, sales, and cost controls. Transformed operation that was posting annual losses to achieve $500K+ in profits within one year. Met or exceeded all sales targets despite increased competition presented by the aid of opening 16 new locations Introduced training programs that enhanced employee performance and helped build a motivated workforce

call center assistant manager

spotless windows

2011-2 - 2011-7 · 6 mos

* Responsible for appointment confirmation. * Employee training * Appointment setting * Organizing and customer building with all appointments needing rescheduling