Ann Musacchia, CSAM
Sr. IT Software Asset Management Analyst, CSAM @ Centene Corporation
About
Results-driven Global IAITAM Certified Software Asset Manager dedicated to meeting aggressive business goals with corporate experience and specialized knowledge in project management, business analysis, enterprise licensing and agreements, vendor management and contract negotiations, license compliance and audits, risk management, budgets and metrics reporting, procurement, inventory management, and customer service in a global business environment. • Leadership skills with global staff in dynamic virtual environment with solid negotiation, verbal and written communications. • Microsoft, Oracle, IBM, Adobe Enterprise Licensing expert and management of over 300+ IT vendor contracts with negotiated cost savings over $10M in 2019. • Expert in license compliance, software acquisition, redeployment, cost savings initiatives, asset lifecycle and license tracking management. • Strong analytical and process development skills resulting in improved productivity, reduced cycle time, cost reductions and technological solutions. • Extensive and unparalleled customer service skills and building strong with external vendors and internal stakeholders at all levels.
United States
Tampa
Information Technology & Services
Licensing Agreements, Software Documentation, Vendor Management, Enterprise Software, Project Management, Business Process Improvement, Management, Business Analysis, Customer Service, Databases, Team Leadership, Integration, Cloud Computing, ITIL, Vendor Relations, Order Management, Customer Satisfaction, Communication, Process Improvement, Leadership
Experience
Sr. IT Software Asset Management Analyst, CSAM
Centene Corporation
Tampa, Florida, United States
Software Asset Manager, CSAM
Charter Communications
Charlotte, NC/Tampa, FL
• Management of Charter’s IT Enterprise maintenance and support contracts, renewals, license agreements that include Microsoft, Oracle, IBM, Adobe and over 300+ IT vendors. • Created Charter’s first Microsoft license compliance efforts and true-ups, compliance reports. • Implemented IT Software Asset Management/Vendor Management policies and procedures throughout organization, including service level agreements, operational level agreements, operating reports. • Led efforts in merging three software asset management teams/companies into new Charter organization, with efforts to successfully centralize processes, policies, tools. • Creation of monthly license compliance budget/financial reports for CIO, senior management. • Successful cost avoidance metrics with software maintenance, re-harvesting license processes, and alternate product offerings. • Implementation of software request tools and launch of ServiceNow and SNOW.
Global Software Asset Manager, Business Lead, Citi Technology, Inc.
Citi
Rochester, New York Area
• Instrumental in merging global software asset management team and successful centralization of software request process worldwide. • Successfully completed vendor request management transformation by launching new large account re-seller catalog with 30-day PO process for North American and European purchases, with current expansion activity throughout Asia and Latin America. • Management of 22,000 software requests and 8,000 purchases globally per month in addition to vendor license agreements, ELA's, maintenance renewals, and managed product portfolios. • Achieved global cost avoidance totaling over $10MM+ through 2015. • Creation of cost initiatives and metrics reporting in setting corporate standards of desktop software initiatives. • Management of license key database to maintain software compliance. • Designed Operations/Training documentation for staff and Process Control Manuals for risk/compliance audit requirements.
Technical Analyst/Procurement Specialist, Student Loan & Global Consumer Group
Citi
Rochester, New York Area
Management activities associated with IT procurement, asset management and vendor/contract management. • Consultant to senior management on corporate standards and streamlining procurement/vendor management processes. • Spearheaded process changes for Canadian sites to U.S.procurement/asset management standards. Developed online catalogs with vendors for use in Canada procurement system. • Transitioned technology procurement from paper PO process to online system. • Introduced metrics reporting and cost initiatives in setting corporate standards of technology and ensuring cost controls are in place. • Deployment initiatives of computing hardware, software, telecommunications, and services across business units.
Education
SUNY Brockport
Business Administration, Management
Dean's List Best Public Speaker Award
Ann Musacchia, CSAM's Contact Information
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