ann michels

* National account Services for claim and data issues * Analyzed account information and coordinated with other service team members to more effectively serve the client * Provided focal point for ad hoc information requests * Generated graphs and charts * Marketed programs to prospective clients * Created risk management marketing material * Assisted in generating new business * Provided risk management system training in house and for clients and brokers * participated in RMIS product development operations * monitored and tested new risk management tool as it developed.

As a Director of Client of Client Services at Sedgwick, I handle programs of varying degrees of complexity in the manufacturing, public entity, commercial auto and health care industries. I am dedicated to building partnerships with my client accounts and becoming their primary advocate regarding all services we provide. I have an extensive background and expertise in all aspects of casualty claims management, including program trend analysis, benchmarking, servicing procedures/management and comparative coverage analysis. Additional strengths include ancillary program enhancements tailored to mitigate costs and improve upon client goals and objectives. (2004-2008 and 2010 to present)

Gallagher Bassett is Australia and New Zealand's claims management specialist. Our focus is refreshingly simple; we manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.GB provides a full range of claims management services, including general insurance claims management, workers' compensation claims management, self insurance services and consulting and audit services.Managing claims is all we do – and we do it with singular focus and passion. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients' claims and enhance their reputations.