ann kralik

senior technical writer

About

Action-oriented professional with superior ability to manage multiple tasks and communicate effectively with technology, executive, and business audiences. Experienced analyst and librarian awarded for leadership of interdepartmental content management projects. Specialties: Data analysis and synthesis Presentations Trend analysis Microsoft Office proficiency Retail industry newsletters & landscape forecast reports Project management certification - PMP Competitive Intelligence certification - CIP-I Database design Taxonomy SharePoint Administration Online search - Factiva, Nexis, Thomson One, Dialog, Simmons National Consumer Study, Hitwise Training Continuing education credits - Microsoft Access, Excel, SQL

Country

united states

City

philadelphia

Industry

computer software

Skill

competitive intelligence, databases, competitive analysis, market research, library, knowledge management, social media, content management, customer insight, strategic insights, qualitative research, library management, metadata, digital libraries, taxonomy, libraries, sharepoint, leadership, cataloging, information literacy, presentations, library research, information management, management, technical writing, microsoft excel, powerpoint, project management, database design, library automation, technical services, library instruction, collection development, digitization, indexing, bibliographic instruction, customer service, data analysis, research, microsoft word, microsoft office, writing

Experience

information specialist

telebase systems

1990-11 - 1993-9 · 2 yrs 11 mos

Online search training and support for novice and experienced searchers alike for all of the databases that could be accessed through the EasyNet gateway.

senior analyst, global education services

bravosolution

2017-6 - 2018-1 · 8 mos

* Create training materials, including student manuals, instructor guides, release notes, video courses, and certification exams. * Survey participants in BravoAdvantage training programs. * Analyze data sets pertaining to training delivery and software adoption. * Prepare statistical reports and graphic illustrations of training operations metrics. * Maintain the BravoAdvantage Education Network and the user accounts for this platform.

adult services librarian

springfield township library

1989-11 - 1990-11 · 1 yr 1 mo

Reference and circulation services. Selected library materials and scheduled programming for the adult population of Springfield Township.

senior technical writer

jaggaer

2018-1 - Present · 8 yrs 9 mos

* Develops customer-facing release documentation and feature write-ups for three yearly releases. * Develops and maintains administrator and end-user documentation for JAGGAER's suite of products, including online searchable help and training manuals. * Works closely with the Development organization's Agile development process to gather product integration/configuration documentation requirements.

senior research analyst, market and ci

qvc

2011-11 - 2016-2 · 4 yrs 4 mos

* Synthesized primary and secondary research information into actionable insights. * Identified nascent market & customer behavioral trends. * Monitored retail activity with focus on competitive promotions, pricing and assortments. * Wrote strategies reports and a daily industry newsletter which were read by C-level management and interns alike. * Created and presented landscape analyses which alerted the QVC team to upcoming opportunities and competitor activity. * Liaised with IT to implement automatic data appends to customer database.

senior librarian

qvc

1993-9 - 2011-11 · 18 yrs 3 mos

* Provided technical services including taxonomy, archiving, SharePoint administration and database design & construction. * Produced training materials and provided instruction in the use of library systems and the Factiva research tool. * Conducted research and reference. * Developed Today’s Top Stories daily newsletter and competitive reports. * Managed support staff. * Received awards for competitive intelligence, database innovation and process automation.

pricing analyst

cubesmart

2016-5 - 2017-6 · 1 yr 2 mos

* Analyzed and managed rates at more than 650 CubeSmart self-storage facilities nationwide. * Evaluate and proposed changes to the company’s promotions and discounts. * Communicated daily with CubeSmart’s District Managers across the US. * Recommended changes to corporate pricing strategy based on business trends. * Created, maintained and improved the efficiency of operational reporting.