Ankush W.

At Holisynx Tech Solutions Pvt. Ltd., I lead a growing end-to-end IT solutions company focused on helping businesses build secure, scalable, and modern technology infrastructure. As Founder & Director, I manage business operations, client communication, strategy, and service delivery across Software Development, Networking, IT Infrastructure, Security Solutions, Cloud Services, and Technical Support. Alongside entrepreneurship, I am also working as an IT Engineer, gaining hands-on industry experience in IT infrastructure, networking, system administration, troubleshooting, and enterprise support environments. This dual experience helps me combine practical technical expertise with business leadership to deliver reliable and result-oriented IT solutions. Passionate about technology, innovation, business growth, and building long-term client relationships.

Experienced IT Executive skilled in managing IT infrastructure, networking, hardware support, and security solutions. Responsible for maintaining system performance, troubleshooting technical issues, and ensuring smooth IT operations across the organization. Hands-on experience in network configuration, hardware installation, system administration, and technical support. Adept at monitoring network performance, implementing security measures, and providing end-user support to minimize downtime and improve operational efficiency. Experienced in supporting enterprise environments including healthcare IT systems such as HIS, RIS, and LIMS platforms. Strong ability to manage desktops, servers, and network devices while maintaining data security and system reliability. Committed to delivering efficient IT services, optimizing infrastructure performance, and supporting business continuity through proactive IT management.

Provided exceptional technical support to customers, ensuring prompt resolution of hardware and software issues. - Maintained and updated customer records, ensuring accurate and up-to-date information in the system. - Diagnosed and troubleshot complex technical problems, guiding customers through step-by-step solutions. - Collaborated with cross-functional teams, including developers and product managers, to resolve technical issues and improve product quality. - Monitored and responded to support requests via phone, email, and chat, maintaining high customer satisfaction. - Assisted in the development and implementation of technical support strategies to enhance service efficiency and effectiveness. - Conducted regular follow-ups with customers to ensure issues were fully resolved and provided additional assistance as needed. - Created and maintained technical documentation and knowledge base articles to assist customers and support team members.

Software Test Engineer (Manual, Automation Tester) in Sakav Technology Pvt Ltd, Pune Very Good understanding of Software Development Life Cycle (SDLC). Good knowledge in Software Testing Life Cycle (STLC). Knowledge in Testing Methodology, agile model. Experience in preparation of Test cases and executing the same. Good knowledge in Re-testing and defects fixed by developer. Knowledge in Test design techniques like Equivalence Class Partitioning and Boundary value analysis. Experience in requirement validation, functional, Non-fuctional. Expertise in Defect Life Cycle / Bug Life Cycle.