ANKUR CHAUDHARY

Lead Business/IT Analyst @ Tata Consultancy Services

About

Over 8 years of experience in IT Industry (Government Projects) with various skills like Onboarding process, Various Reports generation and validation, Preparation of process documents, Authentication Technical Support. Currently working as Lead of Auth/KYC Operation in UIDAI. Adept at Analyzing Data, Performance Metrics and MIS reporting to obtain a complete business synopsis. Strong leadership professional, experienced effective communicator with excellent relationship management skills along with strong analytical & organizational abilities in designing/implementing business plans, procedures, strategies.

Country

India

City

New Delhi

Industry

Information Technology & Services

Skill

Data Analysis, MIS Reporting, Incident Management, Client Relations, Client Services, Global Client Management, Technical Support, Operations Management, Client Management , Reporting & Analysis, Customer Service, Customer Support, Wireless Networking, Wireless Technologies, Service Delivery Management, Service Desk Management, Business Analysis, Analytical Skills, SQL, Linux

Experience

Lead Business/IT Analyst

Tata Consultancy Services

2021-4 - Present · 5 yrs 6 mos

Bengaluru, Karnataka, India

Currently working with TCS in UIDAI Project as Team Lead of Authentication and KYC Operation. Closely working with On-boarding team for Entity Onboarding in Staging and Production. Prepration of Auth reports and Billing reports. Responsible for all Authentications, KYC, other services implementation and integration and their related issues and queries within organization or with associated partners (more than 300 organizations who’re authentication partners with UIDAI).

Wireless Radio Programmer

HCL Infosystems Ltd.

2015-2 - 2021-3 · 6 yrs 2 mos

Delhi, India

First 4 years (2015 to 2019) worked for TETRA Project (Wireless communication Network) for Delhi Police, handle various service to provide support to Delhi Police (operation and command center for Wireless Radio (Walkie Talkie)). Worked as Service Desk Engineer, manages Radio Programing, voice logs monitoring, Radio features control, BTS Sites monitoring, E2E Encryption key installation in WR Radio. 2 years (2019 to 2021) worked for UIDAI Project - Provide Authentication Support to approximately 300 partners who're using Aadhaar Authentication (Auth/KYC/OTP/FACE) services.