Ankit Malpani

In my role as Delivery Head at PraisElite Technologies Pvt Ltd, I am responsible for leading software development projects and ensuring successful deliveries for our clients. My key focus areas include: 1. Leading end-to-end delivery of multiple large-scale SaaS and custom software projects for enterprise clients across diverse industries, ensuring on-time delivery aligned with contractual SLAs and quality benchmarks. 2. Owning P&L for the delivery vertical, including budgeting, resource allocation, cost optimization, and profitability tracking. 3. Building and nurturing long-term client partnerships, conducting quarterly business reviews (QBRs), and driving upsell/cross-sell opportunities that contribute to account growth. 4. Overseeing multi-disciplinary teams (project managers, developers, QA, customer success) across multiple time zones, fostering a high-performance and collaborative culture. 5. Implementing Agile & hybrid delivery frameworks, introducing sprint ceremonies, backlog grooming, and KPI dashboards to enhance transparency and predictability. 6. Driving process automation and tool adoption (Jira, Confluence, Zoho, analytics platforms) to improve project tracking, reporting, and inter-departmental communication. 7. Managing risk assessment and mitigation strategies for high-stakes client projects, ensuring zero critical delivery failures. 8. Coordinating with pre-sales teams on solution design, proposal reviews, and effort estimation for RFP/RFQ responses. 9. Championing talent development through mentoring, performance reviews, and career progression planning for delivery managers and team leads. 10. Acting as an escalation point for strategic accounts, resolving conflicts and ensuring customer satisfaction levels above 90%+ consistently. 11. Collaborating with the leadership team to align delivery roadmaps with business strategy and market expansion goals.

Team Hiring and Development: Led the hiring, training, and development of a high-performing sales team, focusing on skill-building, motivation, and fostering a collaborative team culture. Achieving Sales Targets: Working towards sales targets with a strategic focus on pipeline management and team goal alignment. End-to-End Deal Ownership: Managed the entire sales cycle, from delivering product demos to final closure, including generating quotes, negotiating terms, following up on leads, and securing timely payments from prospects. Deal Monitoring and Performance Review: Conducted regular deal monitoring and performance reviews for the team, ensuring high standards in sales processes and timely closures. Contract Creation and Onboarding Initiation: Oversaw contract creation and initiated the onboarding process, ensuring a smooth transition from sales to implementation for new clients.