Ankit Gupta

Senior Manager Key Accounts Enterprise Business

-Working as main point of contact for Key Enterprise accounts, building and maintaining strong, long-term relationships. -provide personalized attention and support to ensure high levels of customer satisfaction. -identify and capitalize on upsell and cross-sell opportunities by introducing new features, products or services. -collaboration with the sales and product teams to develop customized solutions that enhance the merchants payment processing effi ciency. -ensuring that merchants are fully utilizing the payment gateway to its maximum potential, leading to increased transaction volumes andrevenue. -Customized solutions to enhance user experience (Native OTP, VISA Safe click, In App UPI, etc.)

-Responsible for overseeing 200+ Accounts, Work as primary point of contact for key SMB accounts. -Building and Maintaining Strong, Long-term Relationship with clients. -understand client needs and ensure timely delivery of solutions. -Identify Cross-sell and upsell of Products for incremental Gross Margin. -Cross sell and upsell of products like MCP, Affordability Solutions, Recurring payments Suite etc.

-Identified and recruited Potential reseller partners such as software vendors, Payment solution providers, or independent sales organizations. (ISOs). -Negotiate Partnership agreements, including commission structures, pricing models and terms of collaboration. -Building long-terms relationships with resellers to ensure mutual growth and success. -Managements of leads and Inquiries generated by reseller partners such as WIX, Shopify, Shiprocket, Djubo,Pelocal.

-Responsible for Inbound Inquiries from potential merchants through various channels (website, Email, Phone, Referrals etc.) -Qualify inbound leads based on their business requirements, transaction volumes and suitability for the payment gateway. -Guide merchants through the onboarding process, ensuring they complete all necessary forms, provide documentation, and meet compliance requirements. -Worked as Primary point of contact during the onboarding phase, answering questions and addressing concerns.

-Managing a team of 20-25 new joiners. -Oversaw team performance and provided guidance to ensure sales targets were met. -Conducted training sessions on product knowledge, mock calls, and sales pitch -Revitalized dormant leads to increase successful sales conversions -Ensured daily run rate and target achievements -Coordinated with the Quality Analyst team to refine sales pitch