ankit-blr kumar

* Attracts potential customers by answering product and service questions * suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint * determining the cause of the problem * selecting and explaining the best solution to solve the problem * expediting correction or adjustment * following up to ensure resolution. * Listen to customers’ questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Review and select standard responses for answers or solutions * Refer customers to supervisors or more experienced employees