Anjali Suddireddy

Senior salesforce Administrator @ TeenWorks

About

👋Hi! Welcome to my professional journey! •I am a committed and goal-oriented master's student and employee from wright state university in computer science with a strong enthusiasm for using data to make informed decisions. •Possess over 5 years of comprehensive experience in SFDC(Salesforce.com) CRM platform using visual force, java and Apex Technologies as a Developer/Administrator. •I learned and worked in the salesforce field as a salesforce administrator and developer. •I have a strong background in customizing the Salesforce platform and automating workflows. Additionally, I specialize in ServiceNow's IT service management solutions. •I have a track record of successfully mentoring junior team members by providing knowledge transfer (KT) sessions by using sandbox to enhance their skill, ensuring project success, and contributing to loyalty management initiatives. •Optimized existing systems to improve performance and scalability, meeting the evolving needs of the business. •Provided technical support for many users of salesforce CRM system, assisted in troubleshooting complaints with existing system and resolving 80% of the issues submitted thru ServiceNow in less than 24-hour record time and business logic in accordance with SLAs. •With a deep understanding of industry best practices, my commitment lies in driving operational efficiency. Leveraging my expertise, I am poised to make a meaningful contribution to the success of your organization. •Represent the Student Union at wright state university in a courteous and professional manner when assisting clients. •Understand established standards for safety, setting stage, tables, chairs, and other equipment to support events and business in the wright state university Student Union and off-site locations.

Country

United States

City

Indianapolis

Industry

Non-profit Organization Management

Skill

FSL, Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Force.com IDE, Salesforce CLI, Tableau, VS Code with Salesforce Extensions, Copado, Flosum, AutoRABIT, JavaScript, Time Management, salesforce ai associate, Salesforce , Microsoft Outlook, Microsoft Office, Acceptance Testing, Knowledge Sharing, Defining Requirements

Experience

Senior salesforce Administrator

TeenWorks

2025-4 - Present · 1 yr 5 mos

Indianapolis, IN

• Senior Salesforce Administrator at TeenWorks. I maintain and administer the entire Salesforce platform. • Managed user access, roles, profiles, and permissions, while customizing objects, validation rules, page layouts, and Leveraged Salesforce Data Loader and Import Wizard for bulk updates for bulk data manipulation and migration (200,000+ records). • Created and maintained custom reports, dashboards, role hierarchy and Managing organization wide defaults.

Senior Salesforce Developer

KeyBank

2024-4 - 2025-3 · 1 yr

• Created and optimized SOQL and SOSL queries for efficient data management, handling large datasets in real-time. • Conducted Apex unit testing, integration testing, and debugging of Salesforce applications, achieving 90%+ code coverage across all Apex classes. Documented technical specifications and user manuals, improving team onboarding and knowledge transfer. • Managed continuous integration and deployment using Copado, Flosum, and Autorabit, overseeing version control and automating release processes. Reduced deployment times by 30% and minimized errors in production releases. • Integrated external data into Salesforce using External Objects, enabling real-time access to third-party systems without replication. Configured Platform Events for customized notifications, enhancing real-time decision-making. • Automated business workflows using Flows, Process Builder, Workflow Rules, and Approval Processes, reducing manual process time by 25%. Configured Connected Apps for third-party integrations, expanding system functionality and increasing user adoption. Implemented CI/CD pipelines and version control (Git). • Collaborated within Agile teams to deliver iterative solutions, contributing to 6 sprint cycles and leading backlog refinement. Optimized sprint planning and execution, improving team efficiency and delivery timelines.

Salesforce Developer

DXC Technology

2022-7 - 2023-1 · 7 mos

Bengaluru

• Developed Apex classes, triggers, controllers, and batch processes to meet tailored business requirements, improving process efficiency by 20%. Designed and implemented Lightning Web Components (LWC) and Aura Components. • Utilized Salesforce Developer Console, Workbench, and Visual Studio Code with Salesforce Extensions for advanced coding, debugging, and integration tasks. Successfully integrated Salesforce with external systems via REST and SOAP APIs.

Salesforce Administrator

DXC Technology

2020-1 - 2022-7 · 2 yrs 7 mos

Bengaluru

• Managed Salesforce Sales Cloud and Service Cloud, ensuring system optimization, data integrity, and security through sprint reviews and daily stand-ups. Collaborated with cross-functional teams using Google Suite, Slack, Trello, and Miro. • Managed daily ServiceNow and JIRA ticketing, ensuring timely resolution of issues and tracking progress by maintaining SLA’s even reduced SLA time by 45% and reducing user-reported issues by 30%. Monitored Talend and Jenkins jobs for performance. • Promoted to Senior Software Engineer in January 2021, resulting in 50% pay increase for managing annual loyalty management.