anitra gilbert

* Handled complex calls from students and parents requesting student loan information & statutes. * Notated accounts per call. * Processed 2nd level letters, investigation claims, and service request documents on loan discrepancies.

* Processed repossession orders for Collection, Liquidations, Bankruptcy, and Recovery departments. * Collaborated on management projects on the creation of new company rules, policy and training modules. * Assisted supervisor in the managing of department repossessions, impounds, and bankruptcy accounts. * Generated reports on the monthly activities and performance of each department and team. * Documented and reviewed all repossession statuses periodically. * Monitored collection activities and ensured compliance of state and federal banking laws and regulations. * Negotiated service fees with field agents and customer settlement payoffs. * Evaluated team’s collection performance.

* Investigate complex claims that involve liability disputes and bodily injury claims. * Interact with policyholders, claimants, attorneys, medical insurers, and body shops. * Verify accident facts, review supporting case files and negotiate settlements. * Evaluation of liability exposures and assess property damage estimates. * Investigate questionable claims through interviews and correspondence with involved parties. * Recommend litigation strategies and collect evidence to support contested claims in court. * Examine claims forms and documents to determine insurance coverage.

Activities and Societies: * African American Student Union * The National Society of Collegiate Scholars * Kaplanomics * NOBCChe Annual Science Competition * Edison Tech Reunion Committee - President