Anitah Ngetich

*Evaluating credit risk of a client by looking at their business cash flows, debt repayment history and collaterals. *Analyzed financial data for potential clients. *Assessing credit worthiness of Individual clients *Gathering financial information to assess their ability to honor financial obligations. *Reviewing credit applications and perform credit and risk assessments. *Making informed decisions backed by sound assessment. *Handling multiple applications and assessments concurrently. *Understanding of business, economic, and industry risk. *Financial forecasting. *Keeping abreast of financial news and trends in the country. *Practicing due diligence. *Recovering debt from borrowers in the field.

*Resolved customer complaints in accordance with the corporation processes and procedures. *Recorded detailed customer inquiries, requests and complaints. *Answered customer inquiries regarding corporation products and service. *Provided any other information related to Oya Microcredit Company. *Responded efficiently and accurately to callers, explained possible solutions, and ensured that client’s feel supported and valued. *Engaged in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. *Built lasting relationships with clients and team members based on trust and reliability. *Utilized software, databases, scripts, and tools appropriately. *Understood and strived to meet or exceed call center metrics while providing excellent consistent customer service. *Making sales or recommendations for products or services that may better suit client needs. *Participated in training and other learning opportunities to expand knowledge of company and position. *Adhered to all company policies and procedures.

*Made more than 50 potential clients contacts weekly. *Generated 2 leads weekly and had interactive engagements leading to product uptake. *Created and maintained a database of over three hundred prospects within the 8-week period. *Followed ups on potential clients through Emails, texts as well as calls. *Mapped and did market research.