Anita Mura

Housekeeping Supervisor @ Rotana Hotels

About

As a Housekeeping Supervisor at Rotana Hotel Management Corporation PJSC, I lead a team of housekeeping attendants to achieve operational objectives and ensure high standards of cleanliness and maintenance. I have been in this role for 18 months, and I have successfully handled various tasks such as preparing job assignments, attending daily meetings, inspecting areas cleaned, training team members, and filling out reports. I have 9 years of experience in the housekeeping industry, working for different hotels such as Rosewood Abu Dhabi and Hala Arjaan by Rotana. I have developed core competencies in guest satisfaction, hospitality service, and quality assurance. I have also demonstrated active listening and communication skills to ensure patrons are happy and satisfied. I am a determined team player who strives to provide the best service alongside my colleagues. I hold a Bachelor in Hotel Management from Bharathiar University, Coimbatore, where I learned the fundamentals of hotel, motel, and restaurant management. I am passionate about the hospitality industry and eager to learn and grow in my career.

Country

Bahrain

City

Manama

Industry

Hospitality

Skill

Supervisory Skills, Guest Satisfaction, Customer Relationship Management (CRM), Employee Engagement, Team Building, LQA Training , Personal Training, Analytical Skills, Housekeeping, Hotel Management, Hospitality Management, Hospitality Industry, Inventory Management, Hygiene, Standard Operating Procedure (SOP), Sales Operations, Hospitality, Multitasking, Communication, Childcare

Experience

Housekeeping Supervisor

Rotana Hotels

2023-3 - 2024-8 · 1 yr 6 mos

Abu Dhabi Emirate, United Arab Emirates

➢ Prepare job assignment for team members and issue keys and supplies to the team. ➢ Take notes of VIPs, DND, Special request from guest, sleep out double lock rooms and take appropriate action. ➢ Attend daily meeting with Executives and execute as instructed. ➢ Inspect areas cleaned using check list for adequate cleaning and guest supplies are in room as per standard and to report if any immediate repair required. ➢ Fill out report and handover fond article to lost and found department. ➢ Train team members and advise superior about performance. ➢ Assist with invents and ensure that all housekeeping equipment’s are handle and maintain properly.

Housekeeping Supervisor

Rosewood Abu Dhabi

2022-6 - 2022-11 · 6 mos

Abu Dhabi, United Arab Emirates

➢ Prepare job assignment for team members and issue keys and supplies to the team. ➢ Ensure that standers are maintained on superior level by checking, training and following the LQA standard and brand Standard. ➢ Monitor and control operation of various section. ➢ Take notes of VIPs, DND, Special request from guest, sleep out double lock rooms and take appropriate action. ➢ Support and uphold hotel philosophy concerning hiring, associate rela-tion, supervisor, and disciplinary action. ➢ Prepare purchase requisition form, compare requisition and receipt to invoice, and prepare accurate bill to management for approval. ➢ Fill out report and handover fond article to lost and found de-partment. ➢ Supervise, coordinate, direct, influence and persuade staff in order to maintain standard of hotel.

Housekeeping Supervisor

Hala Arjaan by Rotana

2020-11 - 2022-6 · 1 yr 8 mos

Abu Dhabi, United Arab Emirates

As a Housekeeping Supervisor I am responsible to supervise the team of Housekeeping attendant towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and my role.