anita mistry

contracts manager

About

Experienced Program & Project Manager. Lean Six Sigma Green Belt certified experience & expert in Time to Market (TTM) governance process. Strong project management skills, with excellent organization & prioritization capability. Change agent and problem-solver, collaborating across multiple teams. Over 7 years of PMO operations & governance, supporting regional and global strategy & launch. Skilled in grasping big picture, developing and implementing services & solutions, working with business leaders, partners and customers. A Strategic decision maker, Solution- focused and value driven. Excellent communication & leadership skills, Skilled in moving organizations from reactive to proactive approach, while driving efficiency and cost effectiveness

Country

united states

City

los angeles

Industry

information technology and services

Skill

process improvement, program management, project management, six sigma, management, business process, collaborative problem solving, leadership, outsourcing, pmo, business process improvement, cross functional team leadership, resource management, business development, supply chain, service delivery, business strategy, budgets, business transformation, vendor management, business analysis, works well in a team, project portfolio management, it service management, itil, ms project, manufacturing, strongly self motivated, building strong business relationships, goal oriented individual with strong leadership capabilities

Experience

contracts manager

nuance communications

2016-10 - Present · 10 yrs

program manager

xerox

2010-10 - 2012-5 · 1 yr 8 mos

* Implementing governance structure and process to support MPS offering. * Creating & management of regional and global dashboards & monthly management packs. * Implementing change & risk controls. * Facilitation & management company audits carried out by Ernst & Young . * Ownership of management reviews. Including global senior leadership teams. * Support & coaching of team project manager, ensuring project scope, deliverable and key objectives clearly set and on track to be achieved. * Project scoping & resource identification and allocation. * Working alongside global program managers ensuring strategic alignment and to share best practice. * Removal of project / program barriers, ensuring deadlines are achieved.

project manager

xerox

2008-5 - 2010-10 · 2 yrs 6 mos

* Project management responsibilities working directly on a newly won Xerox local government contract in the UK. Service transition and process improvement projects. Working for the contact program manager and in line with 2 other Xerox projects. Projects cycles from 4-8 months. * Project initiation, kick off and delivery against customer timeline. * Improving process flows by 30%, improving customer experience of forms process review. * Risk, Issues & dependency reviews and reporting. Weekly & Monthly project & governance reporting. * Supporting all internal & external audits & process health checks (internal Xerox & Customer facing). * Coaching, supporting, & facilitating team reviews & workshops * Transitioning and operationalizing customers “Direct Mail” Capabilities into Xerox supply base and vendors

wfa global program manager

xerox

2012-11 - 2016-6 · 3 yrs 8 mos

* Working with Global MPS program team to support new MPS & Work Flow Automation strategy & process improvements programs. * Creating and implementing new global governance processes and procedures. * Liaising with internal value chain partners – Training, Marketing, Technology teams & Global Service delivery to define & align program specific requirements and timelines for delivery * Working with Global Launch Manager, assisting and supporting with new Service Offerings & Offering Capabilities launch within MPS and Work Flow Automation programs across North America, Canada, Europe and Developing markets. * Management of global project plans, risk logs and management exit reviews .

manager contracts and sales administrator

touchcommerce

2016-6 - 2016-1

TouchCommerce is the innovator in custom online engagement solutions that optimize conversion results for market-leading brands. Founded with a retail-driven perspective to replicate the in-store customer experience online, we combine leading-edge technology and deeply experienced talent to identify and convert high-value site visitors by providing the live assistance they need to complete their purchase. We design and deploy fully-integrated, customized solutions catering to individual client specifications. Leveraging our proprietary technology platform RightTouch, a targeting engine that deepens understanding of your visitor, our experts help you plan, engage and achieve results optimization. This unique combination enables real-time analytics for instant actionable insights. Whether for customer acquisition or customer care and retention, implemented together or separately, your TouchCommerce solution is built to increase sales, increase self-service and reduce support costs while ultimately ensuring a more satisfactory online shopping experience.