Anita M.

Responsible for leading the creation and implementation of the strategic import and export order fulfillment and logistic processes for respective regions. Support regional implementation of global initiatives by resourcing and networking with other departments to support successful outcomes. Delivering effective, efficient, and compliant import and export shipping globally, adhering to all applicable internal, external, legal, regulatory, safety, and environmental requirements. Ensure coordination with other departments like shipping, operations, trade compliance, and finance.

Processing all requests for quotes and all orders for international sales. Maintaining dialog with accounts to turn quotes into orders Maintaining existing and cultivate new partnerships with freight forwarders to ensure Profile is providing the best and most cost-effective services to our customers. Preparing required documentation for all shipments. Working closely with sales, credit, production, shipping and freight forwarders to ensure customer`s expectations are met. Proactively communicating & follow up w/customer on quote, shipments and sales programs Processing and monitor all Customer Complaint Forms from inception to resolution as per established procedure. Resolving any issues by performing appropriate approved actions such as product return, credit memo or free goods. Keep records of all customer interactions regarding the issue. Letters of Credit knowledge. Identifying claws and meeting expiry date and expectations of booking to match LC. Working with Credit Manager Conduct seasonal classification review of all HTS numbers on current and new products. Provide update to forwarders and brokers Incoterms – (shipping terms) International Chamber of Commerce. Understanding definition and rules. Attending Seminars as Incoterms are updated Establish process flow and improvements with current and new ERP software, and train employees Preparing and/or processing import declarations, including the required ‘electronic import information’ Monitor all import activity for regulatory compliance with U.S. Customs and other government agencies.

Responsible for inbound and outbound calling and using sales techniques Assisting customers with price, availability, tracking shipments, technical concerns and faxing documents Preparing documents for international customers for shipments Data entry-Unix, Salesnet, Excel spreadsheets and MS Word Processing returns for customers that received damage , defective or incorrect orders and issuing call tags with UPS and Fedex Organizing shipments on daily basis Analyzing customer service order totals, and consulting any new ideas for the customer service department and maintaining national accounts quotes and distributing to corresponding custome