Anita Joseph
Operations Manager @ Concentrix
About
Dynamic and highly motivated professional with 12 years of experience in BFSI , process management and customer service; Proven track record of enhancing customer experience and improving retention through knowledge, patience, and understanding; Adept in managing and leading teams for running successful process operations with an experience of developing procedures and service standards for business excellence; Ability in achieving targets and generating revenue for new and profitable products/services markets
India
Bengaluru
Outsourcing/Offshoring
Performance Metrics, Service-Level Agreements (SLA), Transactional Banking, Client Services, Timeline Management, Communication, Soft Skills, Root Cause Problem Solving, Key Performance Indicators, Customer Service Management, Teamwork, Team Problem Solving, Team Management, Contact Centers, Team Building, Management, Leadership, Data Analysis, Auditing
Experience
Operations Manager
Concentrix
Deputy Manager
Concentrix
Bengaluru, Karnataka, India
Education
MATS University, Raipur
Business/Commerce, General
International Indian School, Riyadh
Account
Anita Joseph's Contact Information
Phone
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