anita effah-poku

Reviewed and performed CDD actions on business clients’ documents and portfolio Standard Chartered Bank’s branches in Ghana, Nigeria, Gambia, and Sierra Leone to ensure compliance with the specific country policy requirements and the Anti-Money Laundering (AML) and Counter Terrorist Financing Policies. Responsible for migrating accounts from the spoke countries (Ghana, Nigeria, Gambia, and Sierra Leone) unto the Electronic CDD (eCDD) platform. Also led customer data capturing and document scanning unto the eCDD platform and developed a daily tracking system that highlighted critical areas of non-compliance with policy. Acted as an advisor for Nigeria on Periodic Risk Review and helped improve their risk rating by 50%.

* Tasked with analyzing, recording, and distributing statistical information to the Employee Banking and New Business Teams. * Assessed customer requirements and ensured they met set standards. * Responsible for maintaining an effective filing system. * Oversaw the performance of the quality management system and reported to the Unit Operational Risk Manager. * Handled customer complaints and followed up on customer refund cheques and letters. * Partnered with the Service Quality Unit to set up concessions for JICA and other top clients. * Supported the sales team to drastically improve digital banking sign-ups by 60%.

* Supported payroll strategy, direction and execution and ensured branches delivered on payroll sales targets and service standards to clients. * Also collaborated with Consumer Banking Operations, Customer Experience, Technology & Operations, Central Processing Centre and Finance Units to ensure seamless processing of customer instructions. * Assisted the Employee Banking Relationship Managers with logistical support during micro-marketing activities. * Prepared quotations for clients requesting early loan settlement and was responsible for handling all client loan related issues.

* Auditing and reviewing of existing insurance policies for existing and prospective clients * Auditing and advising on the adequacy of indemnity limits for existing and prospective clients * Forming and maintaining good working relationship with clients by paying regular visits to them and also promptly handling issues and queries raised * Negotiating of competitive premiums from insurance companies for existing and prospective clients * Handling of insurance claims and advising on loss prevention and risk management * Marketing of Life, Marine, Liability, Motor, Fire and Allied Perils insurances to prospective clients * Prepared weekly and monthly production reports for new and renewal businesses for review * Training interns on the various insurance policies i.e. Motor, Public Liability, Commercial Fire etc. * Ensuring due diligence in the maintenance of individual and corporate accounts by sending out renewals notices as and when were they were due