Anirudh Kakumani

• Investigated fraud, abuse, and account integrity incidents (ATOs, chargebacks, organized fraud rings, and unsupported claims) across 1,000+ monthly cases, identifying repeat offenders and coordinated policy circumvention patterns driving financial exposure. • Queried incident and transaction data using SQL to surface emerging fraud trends and deliver actionable intelligence, contributing to an 18% reduction in active fraud backlog. • Conducted structured incident reviews and root cause analysis to expose systemic control gaps, cutting average case resolution time by 12%. • Designed and implemented mitigation strategies to contain financial loss exposure and harden fraud prevention controls across impacted workflows. • Partnered with Trust & Safety, Risk, and Product teams via formal JIRA escalation workflows, reducing handoff friction and accelerating cross-functional case resolution. • Developed compliance reporting and ad-hoc analysis for senior stakeholders, translating raw investigation data into executive-ready business intelligence summaries.

• Gathered and documented requirements for Oracle Commerce Cloud and ERP implementations, supporting on-time deployment across sales, billing, and inventory workflows for enterprise clients. • Queried ERP and CRM data using SQL to surface integrity issues, resolving inconsistencies that improved leadership reporting accuracy and cut reconciliation effort by around 15%. • Mapped as-is processes and designed to-be workflows to flag inefficiencies, with post-implementation transaction accuracy improving by 10%. • Served as the main point of contact between business stakeholders and engineering, keeping requirements fully traceable with no scope drift across implementation phases.

• Applied Python (pandas, matplotlib) for exploratory analysis on user engagement and session data, pinpointing feature drop-off points that drove an 8% lift in user retention. • Tracked behavioral metrics (DAU, session duration, and feature adoption rates) to build the analytical foundation for product prioritization and roadmap sequencing. • Designed engagement dashboards in Excel and Power BI/Tableau, giving the product team a single source of truth for KPI performance. • Ran trend and cohort analyses on user behavior data to uncover engagement patterns, informing product optimization decisions with longitudinal evidence.

• Defined and tracked KPIs across participation, learning outcomes, and engagement for a 200+ volunteer network, bringing measurable transparency to program performance. • Mined attendance and engagement data to detect early retention risk signals, deploying targeted interventions that grew volunteer retention by 10% YoY. • Built structured reporting frameworks adopted by leadership to evaluate and greenlight expansion into new program regions. • Produced recurring Excel dashboards visualizing program KPIs and trend trajectories, replacing ad-hoc reporting with a consistent leadership cadence.