Anil Sharma

Senior Manager @ HDFC Bank

About

Thank you for visiting my profile, I bring 14+ Years , Customer' Services experience in ( IT/Telecom/Banking) and I'm thrilled to start as Senior Manager -Cards Recovery at HDFC Bank Previously at Kotak Mahindra Bank , IDFC first Bank , Axis Bank ,HDFC Bank and Bharti Airtel, I passionately Led Banking and Telecom in North Region. Customer services function along with leading Collections and Call center teams. I bring in experience of three large industries, IT (Wipro) Telecom (Airtel) and Banking ( Kotak Mahindra Bank , HDFC Bank , Axis Bank, IDFC First Bank) and now excited to delve deep in the Banking. Please feel free to reach out at anil.sharmas@live.com Happy connecting!

Country

India

City

Chandigarh

Industry

Banking

Skill

Customer Satisfaction, Customer Service, Customer Relationship Management (CRM), Credit Risk, Troubleshooting, Technical Support, WAN, Software Installation, LAN-WAN, Printers, Infrastructure, Network Design, Telecommunications, Servers, Active Directory, Operating Systems, Windows, Routers, Switches, Microsoft Exchange

Experience

Senior Manager

HDFC Bank

2025-1 - Present · 1 yr 9 mos

Chandigarh, India

Debt Management || Handling credit card recoveries portfolio in Punjab area

Area Collections Manager

Kotak Mahindra Bank

2023-11 - 2025-1 · 1 yr 3 mos

Chandigarh, India

Area collection Manager-Punjab/Haryana/Chandigarh handling credit card portfolio flows

Manager

IDFC FIRST Bank

2022-5 - 2023-11 · 1 yr 7 mos

Chandigarh, India

Handled Personal loan collection [ X to 5 Bkt ] in Punjab Area Amritsar,Tarntar , Jalandhar Gurdaspur Pathankot

Deputy Manager

Axis Bank

2020-12 - 2022-5 · 1 yr 6 mos

Chandigarh, India

Handling Credit Card portfolio Punjab, HP and JK -Flows and Recovery ( Bkt 2, 3 NPA and Recovery)

Deputy Manager

HDFC Bank

2019-12 - 2020-11 · 1 yr

Punjab

Handling Collection for credit card and agency mangment for bucket ( 0 to 5) in Punjab

Lead-Zonal Customer Services Manager

airtel

2019-1 - 2019-8 · 8 mos

Jammu, Jammu & Kashmir, India

Handle Zonal customer services operations [Collection, Retention, After sale support to all sales prepaid and postpaid Team for J &K ]

Head -Service Recovery Upper North

airtel

2018-5 - 2018-12 · 8 mos

Chandīgarh Area, India

Call center operations, manging call volumes , Issues and closures by TAT

Head- NPD(New Products Deployment) for Upper North

airtel

2015-12 - 2018-4 · 2 yrs 5 mos

Chandigarh Area, India

New Products launching within timeline and marketing competitive, annalysing Complaint and Products related issue.

Senior Engineer

Wipro

2013-4 - 2015-11 · 2 yrs 8 mos

Chandigarh Area, India

Data support for (2G 3G 4G ) for Bharti Airtel Ltd in UN (Punjab,Haryana, Himachal Pardesh and Jammu and kashmir ) India . Aslo Support to Lotus and outlook , client side troublshoot

Blackberry Enterprise Server Engineer

Wipro

2010-4 - 2013-3 · 3 yrs

Chandīgarh Area, India

Take care of BES(Blackberry Enterprise Server and Blackberry Internet Support) and end support to all blackbery device mailing and data support for UN (HPHP JK )

Sr.Technical analyst-Support to Etisalat Telecom Db Pvt Ltd.

Kaizen Technologies

2009-12 - 2010-4 · 5 mos

Chandigarh Area, India

KRA / Main duties Leading Team of 4-5 Engineers & Controlling IT Infrastructure of Punjab, Haryana and Chandigarh reagion Conduct meetings with Business users / customer for New branch setup, expansions and relocations. Assist Project Manager / central teams in IT infrastructure planning, which includes LAN/WAN designs, capacity sizing for UPS, Router/ Switches & Servers with suitable redundancy. Ensure adherence to customer SLA & monthly reporting. New branch implementation, which includes coordination for link commissioning, installation of OS & banking applications on the servers & client setup. Vendor co-ordination & one time Asset tracking for new branch assets. Installation of Dell Server with Win 2K3, installation and troubleshooting of desktops with win 98, win 2000, win 2003 and Windows Vista. Day to Day Network Follow up Coordination with network. Setup of PC's, printers, ATM & other IT equipments.