Anıl Kılıç

Leading upsell & cross-sell operations and customer expansion strategy.

- Conduct digital readiness assessments to evaluate the client's current digital infrastructure and capabilities. - Identify areas where digital solutions can add value and improve operational efficiency. - Develop tailored digital solutions based on client requirements. - Create detailed project plans, including timelines, budgets, and resource allocation. - Work with development and IT teams to ensure a smooth deployment and integration of digital solutions. - Responsible for preparing proposals and overseeing the sales process. - Accountable for Proof of Concept (POC) setup and deployment in pre-sales processes. - Develop content for product promotion and marketing, and manage webinars.

- Developing various strategies to increase company revenue by managing my client portfolio. - Working closely with 150 + clients to deeply analyze their needs and provide customized solutions. - Managing upsell and cross-sell processes.

- Managing the onboarding process for each new client from technical evaluation. - Directing and managing renewals. - Providing critical insights to the product team as a way to improve our emerging platform. - Building relationships with executive decision-makers. - Guiding new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. - Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. - Responding to customer queries, complaints, and requests via phone, email, or chat. - Assisting customers with product setup and resolving any technical issues they might experience. - Informing customers about specialized product functionalities and features. - Following up with customers to ensure that reported technical difficulties have been resolved. - Analyzing customer feedback and advising management on areas of improvement. - Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management. - Maintaining client accounts and updating billing information as needed.

- Oversee exit interviews and off-boarding process for resigned and terminated employees - Keeping the necessary records of all services and goods received within the scope of administrative affairs - To conduct market research, comparison and reporting in all purchasing processes - To monitor the budgets of the departments - Tracking domestic and internatonal travel transactions and conducting visa procedures - Supporting of all human resources processes (recruitment, training, performance management, compensation, career management, talent management, succession planning) within the company - Follow-up of customer contracts - Issuing invoices and tracking payments

- Develop a social media strategy to increase the following of the company website - Update HR database wth new employee information, changes in benefits and other details on a daily basis - Collaborate with entire human resources department to discuss new ways to recruit top talent - Handle on-boarding process for newly hired employees, including distributing paperwork. - Prepare all human resources documentation, includng new hire letters, employee contracts and corporate policies and procedures.