Anik Faisol

• Liaising with installation teams regarding job status and progress • Communicating with customers on installation timelines and updates • Tracking installation activities and overall project status • Troubleshooting and coordinating service-related issues • Following up with suppliers and manufacturers on warranty claims • Processing and managing project documentation • Managing inventory and stock levels • Updating and maintaining CRM records

• Designed residential and small commercial solar PV systems using OpenSolar • Prepared Bills of Materials (BOMs) for installation and service jobs • Assisted with job preparation, including system layouts, equipment lists, and work packs • Supported service jobs such as troubleshooting, system checks, and documentation updates • Assisted with single-line diagrams (SLDs) and basic electrical drawings • Supported switchboard-related documentation and compliance checks • Reviewed as-built drawings, CEC compliance documents, and test reports • Coordinated with installers, engineers, and operations teams • Followed WHS requirements and Australian Standards on sites and in office tasks

• Provided person-centred support to clients in line with individual care plans • Supervised and supported support workers during shifts • Managed shift handovers, task allocation, and workflow • Ensured compliance with NDIS standards, policies, and procedures • Completed accurate documentation, progress notes, and incident reports • Communicated effectively with clients, families, and coordinators • Handled challenging situations calmly and professionally • Maintained client safety, dignity, and confidentiality • Supported onboarding and mentoring of new support staff • Worked independently during overnight and high-responsibility shifts

• Coached and trained new and existing crew members on procedures and service standards • Supported shift managers during busy service periods • Monitored speed, quality, and accuracy of orders • Ensured compliance with food safety, hygiene, and WHS standards • Led by example on the floor to maintain customer satisfaction • Assisted with opening/closing tasks and station setup • Managed customer concerns professionally and efficiently • Helped improve team performance, communication, and morale • Worked effectively under pressure during high-volume peak hours

• Designed switchboard power ratings using SOLIDWORKS software to meet client specifications. • Developed 3D models for electrical switchboards, including enclosure layouts and wiring arrangements. • Created comprehensive documentation for switchboards, ensuring compliance with industry standards.