Angie Ooi

- End-to-End Project Delivery: Led full lifecycle of AI-driven search and generative AI projects, including scope definition, timeline planning, resource allocation, budget management, and execution across global markets. - PMO Governance & Structuring: Established project frameworks, guidelines, workflows, and success metrics to ensure standardized execution, traceability, and audit readiness. - Global Stakeholder Management: Coordinated across Product, R&D, Data, QA, and external BPO vendors, aligning stakeholders across APAC, EMEA, and AMS regions to ensure on-time and high-quality delivery. - Portfolio Reporting & Visibility: Developed dashboards and reporting mechanisms to track project progress, risks, KPIs, and resource utilization, enabling data-driven decisions at leadership level. - Risk, Issue & Change Management: Proactively identified risks and conducted root cause analysis (RCA), implementing mitigation strategies to ensure delivery quality and timeline adherence in a dynamic environment. - Resource & Cost Optimization: Managed workforce planning, vendor allocation, and cost optimization across outsourcing and in-house operations to improve efficiency while maintaining quality targets. - Delivery Readiness & Quality Assurance: Defined quality benchmarks, training frameworks, and onboarding processes to ensure operational readiness and successful project rollout. - Process Improvement & Automation: Leveraged AI-assisted solutions (prompt engineering, automation) to scale operations, reduce manual effort, and improve efficiency across workflows. - Business Impact & Achievements: * Launched AI card features (in app update) across 7 additional minor-language markets * Improved AI card stability from 59% → 76% * Increased Q&A card coverage by +13% * Improved CTR by +3.3% - Program Scaling & Localization: Expanded project scope from single-language to 13+ languages, ensuring consistent quality and scalability across global markets.

- Data Management & Reporting: Collected, analyzed, and visualized data using Power BI, Tableau, and Microsoft Office to create structured reports for regional PMO management. Provided insights on key milestones to support strategic decision-making. - Operations Leadership: Led and managed Quality Control operations across 15 countries in the Asia Pacific region, implementing data-driven optimization strategies that improved KPI performance from below 80% to over 95%. - Data Analytics: Utilized SQL for data collection and modifications based on customer needs, ensuring relevant data was accurately represented in dashboards - Revenue Generation: Identified centralized business opportunities from the AP projects pipeline, consistently achieving monthly revenue targets through comprehensive performance and risk analysis. - On-Site Representation: Acted as the AP representative in Indonesia, enhancing high-volume delivery fieldwork efficiency both on-site and remotely using advanced data analytics tools and automation. - Process Improvement: Facilitated on-site enablement in the Philippines, reducing the customer acceptance cycle from 20 days to 12 days and decreasing site quality review time from 60 minutes to 30 minutes. - Standard Operating Procedures: Designed and implemented customer acceptance SOPs, implementation guidelines, and quality assurance standards to streamline processes.