Anggis Prasetiyan

Main Responsibilities 1. Identifying Training Needs Conduct Training Needs Analysis (TNA) to determine what skills or knowledge need to be developed within the F&B team (e.g., service quality, hygiene standards, operational SOPs). 2. Designing and Developing Training Programs Create training plans, including modules, materials, schedules, and learning methods (offline or online). Deliver training through face-to-face sessions, e-learning, workshops, or direct coaching in outlets. 3. Delivering Training Act as a facilitator during training sessions or collaborate with trainers and subject matter experts. Work closely with management and operational teams to ensure training programs achieve their objectives. 4. Evaluating Training Effectiveness Measure training outcomes (e.g., pre-test vs. post-test results, feedback, performance improvement, ROI). Prepare evaluation reports and provide recommendations for improvement. 5. L&D Administration Manage documentation such as competency matrices, training catalogs, participant records, and training schedules. 6. Career Planning & Competency Development Develop career paths and competency development programs to enhance employee performance in the F&B industry. Support leadership development programs for supervisors and unit managers. 7. Cross-Functional Collaboration Coordinate with HR, outlet managers, kitchen teams, service staff, and other stakeholders to align training initiatives with business needs.

Reated onboarding modules, checklists, and conducted training sessions for ~10 new frontline staff weekly. Managed staff roster to optimize coverage, maintaining operations ≥ 95% efficiency. Offered real-time sales feedback to management, contributing to better floor layouts and promo scheduling. Maintained customer satisfaction rate >95% during peak hours.

A barista is responsible for preparing and serving high-quality coffee and other beverages while delivering excellent customer service. Key tasks include operating coffee machines, brewing espresso-based drinks, maintaining cleanliness of the bar area, managing inventory, and creating a welcoming environment for guests. A good barista combines technical skill with hospitality to ensure a satisfying customer experience.

Store Area Supervisor is responsible for overseeing daily operations within a specific store area to ensure smooth workflow, excellent customer service, and sales target achievement. Key duties include supervising staff, monitoring inventory, maintaining store cleanliness and layout, handling customer concerns, and ensuring compliance with company standards and procedures.