Angga Kurniawan

• Formulate and execute short- and long-term strategies for sustainable business growth. • Analyze tourism trends to innovate programs and set product/service development priorities. • Define and monitor revenue, footfall, cost control, and profitability targets. • Ensure all park areas operate safely, cleanly, and are family-friendly in line with SOPs. • Review and optimize the entire visitor journey from ticketing to exit experience. • Oversee daily performance across all divisions: Operations, Retail, F&B, Farm, HR, Estate, and Finance. • Lead department heads and ensure strong execution of their managerial responsibilities. • Act as a role model of Cimory’s work culture: friendly, disciplined, innovative, and service-oriented. • Implement HR development strategies, including training, career planning, and team motivation. • Improve visitor satisfaction through superior service and interactive/educational programs. • Monitor and act on guest feedback (online reviews, surveys, complaints). • Drive consistent and memorable guest experience programs. • Prepare annual budgets, monthly forecasts, and oversee daily operational spending. • Analyze performance of revenue-generating units (ticketing, F&B, retail, attractions) and encourage commercial innovation. • Lead promotional strategies, bundling, and partnerships to increase sales. • Work with the marketing team to design effective offline and digital campaigns. • Represent the company in public events, media, and partnerships with local stakeholders (government, community). • Ensure park image and guest experience align with Cimory values: “Joyfull place for everyone.” • Ensure full compliance with health, safety, licensing, and government regulations. • Supervise SOPs for evacuation, risk mitigation, and guest/employee safety protocols

Operational Leadership : Oversee all aspects of hotel operations, ensuring smooth day-to-day functioning across departments, including front desk, housekeeping, food & beverage, and maintenance • Revenue Optimization: Develop and implement pricing strategies, yield management, and revenue forecasting to maximize hotel profitability and consistently achieve positive GOP • Financial Management : Manage budgets, monitor financial performance, and implement cost-control measures to enhance profitability while maintaining service quality • Team Management : Supervise, train, and mentor staff to foster a positive and productive work environment, while ensuring high levels of employee engagement and retention • Guest Experience Excellence : Ensure exceptional guest service by overseeing customer interactions, resolving complaints, and maintaining high levels of guest satisfaction and loyalty • Marketing & Sales Strategy : Collaborate with the marketing team to design and execute effective marketing campaigns, promotions, and partnerships to drive bookings and brand awareness • Compliance & Risk Management : Ensure compliance with all local, state, and federal regulations, including health and safety standards, labor laws, and industry guidelines • Strategic Planning : Provide direction and leadership in the development and execution of long-term strategies aimed at improving operational efficiency, guest satisfaction, and overall hotel performance

Portfolio Management : Manage a diverse portfolio of properties, ensuring they meet company standards and operational goals. • Revenue & Pricing Strategy : Develop and implement dynamic pricing strategies using yield management to optimize occupancy rates and revenue throughout the year. • Sales & Marketing : Enhance property visibility through OTA optimization, digital marketing strategies (SEO, paid search), and strategic partnerships with OTAs like Booking.com and Expedia. • Relationship Management : Build and maintain strong relationships with property owners, key partners, and OTA platforms to enhance exposure and drive bookings. • Customer Experience: Proactively identify opportunities to improve guest satisfaction, streamline operations, and address issues through field visits and regular follow-ups with properties. • Performance Tracking : Analyze key performance metrics (ADR, RevPAR, GOP) to assess business performance and collaborate with property owners on growth strategies.

Sales Performance Reporting : Create and analyze sales reports to track progress and identify opportunities for improvement. Team Leadership : Train and guide the sales team to achieve daily goals and meet KPIs, particularly in revenue distribution • Client Relations : Engage with key stakeholders (corporate, government, etc.) to ensure ongoing business and strong relationships. • Business Reporting : Report on wins and losses to the General Manager, providing insights for improvement. • Revenue Management : Champion revenue distribution strategies to maximize profitability across all channels. • Financial Oversight : Manage monthly P&L reporting to ensure financial targets and GOP goals are met. • Operational Support : Train operations staff to meet guest satisfaction requirements and ensure service excellence. • Budget and Cost Management : Oversee budgeting and *costing* for sales and promotional activities.

Preparation for pre opening hotel Create statistic report on occupancy rate's, based on demand city occupancy Calculate daily revenue, monthly revenue & yearly revenue & all Outlet in hotels. Organize & monitor Front Office departement expenses Control & create strategy Selling of segmentation especially in OTA, WS & OFFLINE. Create & control report, agenda & job Desk and deligate it to Reservation & E-commerce team Create Budget revenue for Online & offline segmentation Reporting to head office, Management & stakeholder about revenue and occupancy based on online & offline segmentation report . Analyst for OTA, Wholesaler & offline segmentation Create & Calculate revenue based on city occupancy, forecast, rate display & Comparison Create rate structure, rate plan on booking engine, promotion etc Conduct training for all operations staff about guest service excellent & how is that impact for Revenue's growth Do daily Activity inspection & control to all Front Office section, to Ensure all Front Office Employees in charge perform their duties according to required standard . Check & Ensure consistency of guest service is well maintained from the Reservation until the final departure Participate in inspection, check in and preparation of vip guest & Ensure that they will Receive proper treatment as vip during their stay . Assist FOM in setting Front Office training as a guideline for Front Office operation Assist FOM in making monthly P&L report Coordinate with all departement for monitoring all activity Ensure to smooth operation Handling & investigator guest complaint, resolve it up for guest's satisfaction Prepare all necessary forecast to work closely with Reservation, Front Office and Sales to maximize occupancy, rate & Revenue. Keep all departement notified of Any fluctuations is Business level, specially guests or group Make suggestions for improvement in overall operations with an emphasis on increasinh guest satisfaction, Revenue as well as reducing cost .