Ange Paye

· Own entire product lifecycle for a $XM Project Management program portfolio, increasing portfolio revenue by XX%. · Expanded portfolio with 6 new course product offerings and modernized curriculum by replacing MS Project with Jira, Confluence, Azure DevOps, and ServiceNow to align with market needs. · Conducted user and market research using web analytics, Project Management Institute insights, and existing customer feedback. · Authored a cybersecurity program proposal for a leading payments company, securing $XXXK+ in funding for implementation.

• Founded and scaled a customer engagement software company. • Led product strategy and launch of a customer engagement platform in 6 months. • Developed a lean canvas and comprehensive business plan, secured $50K in grant funding. • Drove integration with Stripe, Google, and platforms such as Canada Helps and Pledge. • Conducted interviews, surveys, and usability testing, to validate product-market fit. • Launched a web application with 14 live campaigns, generating 1,000+ user votes. • Represented company at public speaking engagements for media at Inventures, Mindfuel, and Calgary Catholic Immigration Society; participated and judged pitch competitions; featured on CBC News and Calgary Tech Journal to gain visibility.

• Owned product roadmap and backlog for unified communication channels (email, SMS, and lettermail), enabling expansion across Latin America and Europe within an AI-driven platform. • Presented product strategy and progress to senior leadership and drove collaboration. • Led vendor selection, contract negotiations, and pricing strategy for lettermail services. • Analyzed client data, engagement KPIs, and market research to shape product vision.

• Led lifecycle of 3 key projects leveraging AI, ML, and robotic process automation (RPA). • Owned R&D, backlog management, writing and prioritizing JIRA stories, and Scrum ceremonies. • Led team to automate workflows and build a voice automation app, streamlining 6,000+ monthly requests, increasing throughput by 300%, and improving data accuracy by 42% for 1,500+ users. • Incorporated and tested API from Canada using Postman. • Led delivery of AI, ML, and RPA-powered solutions, including a conversational AI chatbot. • Drove agile delivery through sprint planning, backlog grooming, and retrospectives. • Interviewed customer service representatives to identify automation opportunities. • Performed market research and financial analysis to build business cases, define KPIs, and drive adoption, retention, and ROI.