angelos fotseinos

Managing a team of 8 people responsible for processing incoming orders (by phone and email) for next day delivery. Preparing daily delivery load plans for transport fleet, arranging shipping/returns by third parties. Processing credit notes, reporting on sales volumes, handling customer enquiries/complaints in relation to ordering, delivery and return of a wide range of high value and large volume goods.

* Training and managing my team of bartenders as well as mentoring them in order to provide excellent customer service and great products. * Providing a friendly and welcoming atmosphere and managing expectations. * Organizing off-site events such as the Rhum Clement Jon One launch.

* Keeping eye on the work flow of the floor * Assisting waiters, greetings customers and looking after them in case of any special nutrition requirement. * Responsible for the staff working rotas, training and personnel development.

* Analyzing and planning restaurant sales levels and profitability. * Organizing marketing activities, such as promotional events and discount schemes. * Preparing reports at the end of the shift/week, including staff control, food control and sales. * Creating and executing plans for department sales, profit and development. * Managing staff and providing them feedback. * Advising shareholders on menus and wine choice. * Recruiting, training and motivating staff. * Meeting and greeting costumers and organising table reservations. * Meeting with critics and journalists

* Sales, Account Management. * Business Development. * Specialized in Mixology and Amathus portfolio brands. * Dealing with any costumer product queries * Adjusting costumer pricing. * Advising customers to create cocktail menus. * Running sales reports. * Analyzing sales patterns and communicating with purchasing. * Working closely with credit control and relating key information with costumers and accounts.

A 4-week international mixologist and bar tending course